- Utilizes a telephone answering platform to handle calls for multiple areas efficiently and effectively using standard greetings, content/protocols related to the call, and closing procedures.
- Maintains expert working knowledge of database applications while prioritizing patient privacy.
- Works collaboratively as a team player, consistently achieving departmental goals and metrics.
- Facilitates patient requests safely to ensure quality care.
- Engages active listening and critical thinking skills to identify caller needs and processes all calls following appropriate service line guidelines.
- Access to protected health information (PHI) limited to job requirements.
- Information shared only on a need-to-know basis for work purposes.
- Computerized PHI access controlled via user ID and password.
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Hospitality Service Support
1 week ago
Hooters Charlotte, United StatesOverview: · The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will h ...
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Support Services Associate
2 weeks ago
University of North Carolina Charlotte Charlotte, United StatesShipping and receiving clerks are responsible for the proper handling and routing of inbound and outbound freight and merchandise. Responsible for the timely submission of accurate shipping/receiving documents. Minimum Education/ Experience Required Associate, Support, High Schoo ...
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Service Support Field Advisor
1 week ago
Rivian Charlotte, United StatesAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting wh ...
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Manager Insurance Support Services
2 weeks ago
OrthoCarolina Charlotte, United StatesAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
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Concierge Services/Support Associate
3 days ago
Belk Charlotte, United States Part timeAt Belk we have a vision to reimagine the department store. As a Concierge Services/ Support Associate you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, Support, Concierge, Associate, ...
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Concierge Services/Support Associate
2 weeks ago
Belk Charlotte, United States OTHERJob Summary · At Belk we have a vision to reimagine the department store. As a Concierge Services/Support Associate you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks ...
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Concierge Services/Support Associate
1 week ago
Belk Charlotte, United States Part timeBelk - JobID: JR-79622 [Retail Associate / Team Member] As a Support Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely manner by pri ...
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Parts and Service Support Center Manager
1 hour ago
Morris South Charlotte, United StatesJob Description · Job DescriptionJob Requisition ID#: 710A · Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southe ...
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Parts and Service Support Center Manager
2 days ago
Morris South Charlotte, United StatesJob Requisition ID#: 710A · Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers ...
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Spanish Customer Service and Sales Support
1 week ago
Scott Clark Nissan Charlotte, United StatesJob Details: · In this position you will provide sales and support for one of our top Sales Representatives. We are looking for someone who is fluent in Spanish and English with effective and energetic phone skills, problem solving, and attention to detail combined with a genuin ...
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Scott Clark Nissan Charlotte, United StatesJob Description · Job DescriptionJob Details: · In this position you will provide sales and support for one of our top Sales Representatives. We are looking for someone who is fluent in Spanish and English with effective and energetic phone skills, problem solving, and attention ...
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Service Center Clerical Support-Casl
5 hours ago
Ward Trucking Charlotte, United StatesJOB TITLE: Customer Service Associate / Clerical Support / OS&D Associate · REPORTS TO: Service Center Manager · OVERVIEW OF ROLE: To ensure the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. To grow our busin ...
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Central Point Partners Charlotte, United States*Per the client, No C2C's* · Central Point Partners is currently interviewing candidates in the Carlotte, NC area for a large client. · Because this is a Contract to Hire position only GC's and USC's. · This position is Hybrid (2-3 Days remote/work from home) Only candidates who ...
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Supervisor - Service Operations Support
3 weeks ago
AmeriGas Propane, Inc. Charlotte, United StatesRequistion Number:24032When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated ...
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Supervisor - Service Operations Support
3 weeks ago
AmeriGas Propane, Inc. Charlotte, United StatesRequistion Number: 24032 · When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedica ...
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Remote Support Services Analyst
3 weeks ago
Brandstetter Carroll Inc Charlotte, United StatesWe're looking for a professional and customer-focused Remote Support Services Analyst to join our team and provide great technical support to our clients while enjoying the freedom and flexibility of remote work. · As a Remote Support Services Analyst, you will play an important ...
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Service Support
1 week ago
Dave & Buster's, Inc. Pineville, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attract ...
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Senior Service Sales Support Engineer
4 weeks ago
Eaton Charlotte, United StatesEaton's ES AMER ESS division is currently seeking a Senior Service Sales Support Engineer. · The expected annual salary range for this role is $78,750 - $115,500 a year. · Please note the salary information shown above is a general guideline only. Salaries are based upon candid ...
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IT Manager Service and Support
2 days ago
Connect Search Consultants Fort Mill, United StatesJob Title: IT Manager, Service & Support Location: Fort Mill, SC · Department: IT Reports to: Director of IT · Summary of Position · The IT Manager, Service and Support reports to the Director of Information Technology and is responsible for the delivery of IT services and suppor ...
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Business consultant
3 weeks ago
BlueSky Innovations Charlotte, United StatesThe Karlsruhe Chamber of Crafts is a self-governing institution for approximately member companies. We represent the interests of the crafts industry in the region and see ourselves as service providers for our member companies, whom we support with a wide range of information an ...
Patient Connection Specialist Therapy Support Services - Charlotte, United States - Atrium Health
Description
Join Our Team as a Patient Care Coordinator!
Exemplifies the importance of patient care connections through exceptional customer service, effective communication, and efficient navigation of enterprise resources. Required to fulfill patient requests according to specific service line and department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one-call resolution while ensuring patient satisfaction.
Key Responsibilities:
Physical Requirements:
Work entails long periods of sitting, computer and phone use. Some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling required. Must be able to lift up to 30 pounds, possess intact senses of sight, hearing, and touch, articulate clearly, and work well in a fast-paced environment.
Qualifications and Skills:
High school diploma or GED required; Bachelor's degree preferred. Superior customer service skills and/or call center experience are advantageous. One year of experience in a medical office or healthcare setting preferred. Proficiency with computer applications including Microsoft Office, Customer Relationship Management (CRM) Software, and Electronic Medical Record (EMR) Software.
Patient Population Focus:
Demonstrates knowledge of growth and development principles and applies skills appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Protected Health Information Policy:
Tools and Equipment:
All necessary office equipment and supplies available for use.
