- Lead the day-to-day activities of the Parts and Service Support Center Team.
- Build and manage relationships with all major machine builders to build seamless paths of critical issue and resolution.
- Serve as an internal escalation point for all Parts and Service Support Center Team requests.
- Constantly strive to improve the level of support, and our effectiveness and efficiency when supporting the customers.
- Ensure Cases are built that accurately record the customer's request.
- Provide feedback to customers on the status of their request, if required.
- Apply machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
- Create quotes for parts and estimates for service as needed.
- Possess an in-depth knowledge of machine tool industry and product lines represented by
- Perform related duties as required.
- Small team supervisory or management skills.
- Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
- Ability to work in a fast-paced environment and prioritize.
- Ability to think quickly, assess a situation and make a sound decision.
- Solid written and verbal communication, listening, organization and priority setting skills required.
- Exhibit excellent collaboration skills.
- Ability to perform job with integrity and values consistent with the Morris Group Values.
- Intermediate to sophisticated proficiency in Microsoft Office Suite and other related business programs as the need arises.
- Must be able to work Monday – Friday, starting promptly at 8:00AM and ending at 5:00PM.
- Must be highly mobile, able to access all areas of the premises.
- Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
- Ability to sit for prolonged period of times.
- Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.
- Ability to frequently use hands and arms
- Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Ability to keep their composure with the public and co-workers in everyday, stressful situations.
-
Financial Center Manager
3 days ago
Bank of America Charlotte, United States Full timeDescription · : · This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, ...
-
Manager, Control Center
3 weeks ago
American Airlines Charlotte, United States Full timeIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Sales Center Manager
3 weeks ago
Watsco Charlotte, United StatesAbout Us · Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform ou ...
-
Sales Center Manager
4 days ago
Baker Distributing Charlotte, United StatesJob Description · Job DescriptionJob Summary · The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfull ...
-
Automotive Center Manager
2 weeks ago
SpeeDee - A Plus Automotive Charlotte, United StatesJob Description · Job DescriptionCompany OverviewOur first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. · SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown t ...
-
Manager, Enterprise Center Sales
1 day ago
Brightspeed Charlotte, United States Full timeJob Description · Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and build a strong customer experience within our Small Business and Enterprise segment. · Operating in a highly cross-functional environment, this role is influen ...
-
Call Center Manager
2 weeks ago
Shellpoint Mortgage Servicing Charlotte, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "s ...
-
Center Manager
2 weeks ago
Charlotte Radiology Charlotte, United StatesCenter Manager - Matthews and Ballantyne office · Job Description · Posted Wednesday, February 28, 2024 at 5:00 AM · For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. ...
-
Charlotte Convention Center General Manager
3 weeks ago
Charlotte Regional Visitor's Authority Charlotte, United StatesSummary · The General Manager of the Convention Center is charged with overseeing all departments housed within the facility, · including Event Services, Facility Services, Engineering, and Food and Beverage. This position is responsible for · ensuring the highest level of custo ...
-
Automotive Assistant Center Manager
2 weeks ago
SpeeDee - A Plus Automotive Charlotte, United StatesJob Description · Job DescriptionCompany Overview · Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. · SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grow ...
-
Manager, Enterprise Center Sales
23 hours ago
BrightSpeed Charlotte, United StatesCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed byApollo Global Mana ...
-
General Manager, Charlotte Convention Center,
3 weeks ago
CRVA Charlotte, United StatesJob Description · Job DescriptionWho We Are · Our Mission: The CRVA fuels the visitor economy with leadership and expertise in branding and destination-defining infrastructure through an unwavering commitment to its culture and employees. · About The Charlotte Regional Visitors A ...
-
Regional Distribution Center Operations Manager
6 hours ago
Solve IMG Charlotte, United StatesJob Description · Job DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive an ...
-
Fulfillment Center Manager
4 weeks ago
Hyde Park Partners Charlotte, United StatesJob Details · Job Location · Corporate - Charlotte, NC · Description · As a member of the Fulfillment Center Team, the Manager is responsible for providing leadership to all aspects of the Fulfillment Center by overseeing the receiving, warehousing, and distribution services. ...
-
Financial Center Manager
3 days ago
Bank of America Charlotte, United StatesJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Financial Center Manager
2 weeks ago
Bank of America Charlotte, United StatesFinancial Center Manager - Beatties Ford Financial Center · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our ...
-
Financial Center Manager
4 days ago
Bank of America Charlotte, United StatesFinancial Center Manager - Independence Square East Financial Center · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how ...
-
Automotive Center Manager
2 weeks ago
GREASE MONKEY Charlotte, United StatesCompany Overview · Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of ...
-
Automotive Center Manager
2 weeks ago
Speedee Charlotte, United StatesCompany Overview · Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. · SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto mainte ...
-
Financial Center Manager
5 days ago
Bank of America Charlotte, United StatesJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Parts and Service Support Center Manager - Charlotte, United States - Morris South
Description
Job Description
Job DescriptionJob Requisition ID#: 710A
Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.
Summary of responsibility:
The Parts and Service Support Center Manager provides the highest level of customer service to our customers regarding service requests, parts orders, and product information. This position will also drive strong customer focus, along with efficiency, and effectiveness within the team. This position is essential to collecting customer requests for support, keeping our customers updated, and tracking parts requests and service appointments. The Parts and Service Support Center Manager will act as a mentor and trainer for the team and will constantly strive to make the team better. Other duties include, but are not limited to:
Job Responsibilities:
Other Functions:
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications and competencies:
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with annual company match, and tuition reimbursement.
Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Charlotte, NC