- General technical support for PR and US employees/offices
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Inventory and records maintenance
- Manage Help Desk tickets in a timely manner
- Detail oriented in order to keep detailed notes on tickets
- Document user interactions
- Escalate issues to the next Tier with next level of difficulty
- Follow up with customers to ensure issues are resolved
- Assists in research and procurement of computer accessories and supplies
- Oversee the daily performance of computer systems.
- Mainatin Cloud Infrastructure including overall maintenance and troubleshooting of domain controllers, file servers, print servers, session hosts, etc.
- Set up equipment for employee use, performing or ensuring proper installation of cables, monitors, printers, operating systems, or appropriate software.
- Assists in the customization of existing, and adaptation of new programs to meet users' requirements.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Perform routine maintenance or standard repairs to networking components or equipment.
- A strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- Candidate must be fully bilingual - speak, read, and write Spanish and English with proficiency.
- Ability to work outside of office hours when needed.
- Experience managing Microsoft 365 Admin Center.
- Knowledge of basic coding principles (preferred).
- Experience working with Encompass Bankers edition (preferred).
- Bachelor's Degree in computer science or related fields
- Excellent oral and written communication skills.
- Fully Multi-lingual capabilities, including Spanish
- A+ / Network + certifications (preferred).
- Full-time position Monday - Friday / 8:30 am - 5:00 pm
- Assigned to the Dadeland office
- Reports to the IT Director and the CIO
-
IT Support Specialist
4 days ago
Warren Henry Automotive Group Miami, United States· IT Support Specialist · US-FL-North Miami · Job ID: · Type: Full-Time · # of Openings: 2 · Category: Information Technology · Main Campus · Overview · Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure p ...
-
IT Support Specialist
1 week ago
Warren Henry Automotive Group Miami, United StatesPosition Overview: · Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure proper performance. · Responsibilities: Diagnose software and hardware problems · Assists employees of the organization with IT related pro ...
-
Peer Support Specialist
14 hours ago
Molina Healthcare Miami, United States**Compensation for this role will be $42,000 annually** · **We are seeking a FLORIDA BOARD CERTIFIED PEER SPECIALIST for this role. MUST BE CURRENTLY CERTIFIED for FLORIDA. Excellent computer skills and attention to detail are very important to multi task between systems, talk w ...
-
Member Support Specialist
1 week ago
One Medical Miami, United StatesAs a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You a Support Specialist, Support, ...
-
Operations Support Specialist
5 days ago
Usiinc Miami, United StatesOperations Support Specialist page is loaded **Operations Support Specialist** · **Operations Support Specialist** · locationsMiami, FL time typeFull time posted onPosted 9 Days Ago job requisition idR **We are looking for individuals who are eager to develop and apply their sk ...
-
Vendor Support Specialist
1 week ago
Z Process Miami, United StatesJob ***** Vendor Support Specialist - Process Serving ***** Doral, FL Employment ***** Full-time Job ***** As an Office Support Specialist, you will play a vital role in supporting the process serving operations by providing administrative and data analysis support from the offic ...
-
Sales Support Specialist
2 days ago
Aegis Security Insurance Miami, United StatesSales Support Specialist · Aegis General Insurance Agency Inc. (AGIA) travel insurance division, is seeking a full-time, enthusiastic & energetic Sales Support Specialist to join its call center team in Miami, FL. This position is offering the opportunity to work from home. · ...
-
Sales Support Specialist
1 week ago
Master Electronics Miami, United StatesTo be a family that uses our collective superpowers to do significant good. · We are seeking a Sales Support Specialist to join our league of superheroes, specializing in providing essential support for GC Electronics, a Master International company. In this crucial role, you wi ...
-
Tax Support Specialist
2 days ago
Insight Global Miami, United StatesThe Tax Support Specialist will be responsible for cross-referencing their client excel sheet and UPS labels to send out ERTC credit checks to respected client in timely manner. · We are a company committed to creating diverse and inclusive environments where people can bring th ...
-
Desktop Support Specialist
2 days ago
Indotronix International Corporation Miami, United StatesJob Title: Deskside Support Specialist · Location: Miami, FL 33126 · Duration: 6 months Contract(Possible Ext) · Description: · JOB DUTIES · • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, includ ...
-
Sales Support Specialist
1 week ago
Jobsquad Miami, United StatesFront End Sales Support · We are looking Front End Sales Support to Speak with Clients on the Front End. Taking client Inbound calls and provide pricing and placing orders. This person must have excellent excel skills. · Job Description: · Provide Pricing for Inbound Calls · He ...
-
Assistant Contract Support Specialist
1 day ago
Wealth Recruitment, LLC Miami, United StatesWe are currently seeking an Assistant Contract Support Specialist to join our team. In this role, you will provide support to the contract management team by assisting with contract administration, documentation, and coordination. · Responsibilities: · Assist with contract mana ...
-
Operations Support Specialist II
2 days ago
Educational Federal Credit Union Miami, United StatesJob Summary: · Provide frontline staff with support and guidance related to check negotiation and specialized account services, such as Trusts, Guardianships, Estates, and Powers of Attorney. Centrally administer the Safe Deposit Box, Notary, and Medallion Signature Guarantee pro ...
-
Operations Support Specialist II
3 days ago
Educational Federal Credit Union Miami, United StatesJob Summary: · Provide frontline staff with support and guidance related to check negotiation and specialized account services, such as Trusts, Guardianships, Estates, and Powers of Attorney. Centrally administer the Safe Deposit Box, Notary, and Medallion Signature Guarantee pr ...
-
Assistant Contract Support Specialist
1 day ago
T.Y. Lin International Miami, United StatesOverview: · TYLin is a full-service, professional engineering firm focused on the planning, design, and construction of infrastructure solutions for public and private clients worldwide. The firm is an internationally recognized pioneer in solving the most difficult engineering ...
-
Banking Center Support Specialist
1 day ago
City National Bank Miami, United StatesOverview: · Takes an active role in meeting the needs and expectations of clients by servicing, promoting and selling the Bank's products and services. Increasing deposits and fee income, reducing expenses, maintaining and expanding superior client relations, and consistently me ...
-
Benjamin Douglas Miami, United StatesMy client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team. · Location: South Miami · Start: ASAP · Salary: Highly competitive salary + benefits · Technical abilities · SQL Knowledge. Queries, inserts, update ...
-
Benjamin Douglas Miami, United StatesMy client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team. · Location: South Miami · Start: ASAP · Salary: Highly competitive salary + benefits · Are you the right applicant for this opportunity Find out ...
-
Tandem Diabetes Miami, United StatesResponsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining Technical Support, Bilingual, ...
-
KARL STORZ Miami, United States**Onsite Client Support Specialist, Medical Devices - Miami, FL** Location **Miami, FL** Employment Duration **Employee Full Time** Shift **Mon-Fri, 8 hour day** **Description** · KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to ...
IT Support Specialist - Miami, United States - FEMBi Mortgage
1 week ago
Description
IT Support Specialist
The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. The position will be responsible for the administration, support and maintenance of all related systems, applications and training. The IT Support Specialist will provide full level support for users, ensure currency of information and provide installation as needed.
Essential Functions
Required Knowledge, Skills and Abilities
Education and Experience
Minimum Requirements:
Position details
About the Company
Who we are
Since our founding in 1997, FEMBi has offered a wide array of mortgage and home-financing solutions throughout the Southeast and Puerto Rico while providing the highest level of personalized attention and integrity to our clients. Our commitment to offer a wide array of loan products at very competitive terms and provide personalized service to each of our borrowers has helped us build a reputation as a leader in the home financing business.
What we do
FEMBi Mortgage is a leader in mortgage lending in the Southeastern United States. We got here by understanding the individual needs of our clients-and by building a team of more than 125 professionals who are not only experts at what they do, they're at the top of their game. Each and every member of our staff is driven to helping our clients succeed in their goals and offer them what the commercial bank can't-nearly 25 years of private mortgage banking experience, flexibility in lending guidelines, several of the largest institutional investor loan programs, multiple financing options, and fast closings.
What makes us different
A local presence with an international perspective-at FEMBi we understand the local market. We're intimate with the intricacies of the community and appreciate what living here means to you, because we live here, too. And just like you, we've chosen to live, work, raise our families and stay connected within the neighborhood, unlike the lending departments of the national commercial banking chains. Our Hispanic heritage provides an even deeper understanding of our local Latin American neighbors and afforded us the ability to expand our services into Puerto Rico. And because mortgages are all we do, our entire focus is getting our clients the best product at the lowest rate to suit their unique needs and lifestyle.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
First Equity Mortgage Bankers, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, First Equity Mortgage Bankers, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
First Equity Mortgage Bankers, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of First Equity Mortgage Bankers, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.
