Sales Support Specialist - Miami, United States - Master Electronics

Master Electronics Miami, United States

2 weeks ago

Description

To be a family that uses our collective superpowers to do significant good.

We are seeking a Sales Support Specialist to join our league of superheroes, specializing in providing essential support for GC Electronics, a Master International company. In this crucial role, you will play a pivotal part in ensuring the seamless execution of the sales process for our GC Electronics customers.

As the main liaison between the sales and operations teams, you will be responsible for order processing, effective communication with customers, and collaborative coordination with internal stakeholders. The Sales Support Specialist will contribute significantly to maintaining accurate sales documentation and enhancing overall sales efficiency for GC Electronics.

This position requires a candidate who is not only precise with data management and proactive in problem-solving but also demonstrates a strong commitment to delivering exceptional customer service.

What you will do?

Respond to customer inquiries and provide information about GC Electronics products
Address and resolve customer concerns, complaints, or issues promptly and professionally
Maintain a positive and customer-focused attitude in all interactions
Provide product knowledge and assistance to customers during the sales process
Ensure timely and accurate entry of customer information into the system
Collaborate with other departments to fulfill customer requests and orders
Maintain detailed and accurate records of customer interactions, transactions, and inquiries
Generate reports on sales activities, customer feedback, and market trends as required
Stay informed about the features and benefits of products or services
Efficiently and accurately enter purchase orders into the company's order management system, accurately and efficiently
Collaborate with the sales team to ensure order details are complete and accurate
Verify product availability and delivery timelines to meet customer expectations
Resolve any discrepancies or issues related to purchase orders in a timely manner
Communicate effectively with internal teams to streamline the order fulfillment process
Maintain up-to-date knowledge of products, pricing, and promotions to provide accurate information during order entry
Utilize Adobe Acrobat to update and edit data sheets for customers
Regularly update the company's website with new information, including product details, such as part number, description and quantity information

What you bring to the table

High school diploma or equivalent; associate degree or higher is a plus
1-2 years proven experience in office-based roles, particularly in sales support, order processing or customer service, preferred
Proficient in QuickBooks Desktop or QuickBooks Online, preferred
Strong data entry skills with a high level of accuracy
Ability to manipulate and analyze datasets using PivotTables, Pivot Charts and VLOOKUP
Familiarity with Microsoft Outlook for effective email communication
Excellent organizational and multitasking abilities
Effective communication skills to collaborate with cross-functional teams and external customers
Familiarity with order management systems and related software

Hourly Wage: $18.00-$20.00 per hour

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training

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