PC Support Specialist - Miami, United States - Apex Systems

Description

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: PC Support Specialist - C-Suite
Location: Hybrid in Doral, Florida
Duration: 4 Month Contract-To-Hire
Rate Range: $26-$34/hr
Position Overview:
The PC Support Specialist provides 24x7 technical support for the companys elite/executive end users focusing on the complete suite of end user computing IT service and support. This position must perform job responsibilities with an urgent sense of customer service, have extensive experience with current and new end user computing technologies, must possess the technical skillset to bring to closure multipart technical hardware and software related IT issues while effectively working with our executive leaders.
The PC Support Specialist must have experience with supporting executive staff and must possess strong verbal and written communication skills. This position will take ownership of most of the service requests and incident tickets for the executive area during on and off hours at our corporate campuses and/or remote locations.
The PC Support Specialist is responsible for the installation, operation, maintenance, and repair of hardware, software, and peripheral equipment. This position also provides functional one-on-one executive training whenever necessary. The candidate must have basic knowledge with cloud computing platforms (AWS, Azure, Citrix), and extensive knowledge of collaboration products, end-point computing, software packaging and mobility/tablet IOS and Android devices.
The PC Support Specialist must have practical knowledge of Intune MDM, SCCM, Microsoft Windows, Microsoft Office, iOS, Android and MacOS. Candidate will be expected to configure, implement, and maintain the shore side End-User Services IT solutions. The PC Support Specialist is responsible for analyzing new/existing end user technologies, configuring, testing, and ensuring proper implementation of End-User Services, related systems and contribute to the overall quality of End User IT services.
This role will be involved in assessing and providing recommendations and design. documentation related to the configuration, performance, availability, and capacity of End-User Services and hardware. This role will work with other IT Teams and IT Service Providers to plan the support and maintenance/upgrades of the End-User Services with a focus on the executive areas. This includes identifying operational gaps and making recommendations on proposed enhancements to the existing services and hardware.
This role will work collaboratively with the operations/logistical teams and service providers to recommend the best approaches to use to measure quality control, best practices, and provide foresight on the latest hardware and software technologies. This role collaborates with the Sr. Manager of End-User Experiences, IT leaders and the Project Management Office to understand business cases and ensure that the End-User Services and Hardware will meet the business/executive needs. This role also supports the development and execution of a benefits realization plan for End-User Services projects.
The position will partake with the End-User Services & hardware Roadmap and Technology Standard process. This role will also contribute to approved IT project enhancements and changes that impact the executive area and for the larger user community. This position will advocate and comply with the IT & Security Policies and Procedures that pertains to End-User Services.
This role will support cross-departmental collaboration and communications with staff throughout IT, the global IT organization and more importantly the executive staff as well as promoting a positive work environment that supports consistency and drives efficiency throughout the organization.
Day to Day Responsibilities/typical day look like:
End-User Executive Services Support:

• Primary lead on 24x7 support activities related to Executive End-user Education and Adoption of End-User IT Services
• Researches, recommends & evaluates for the End-User Executive Services, new products & solutions.
• Contributes to the Road Maps for End-User Services and prioritizes the certification process for hardware, mobility, and cloud computing for the executives.
• Contributes to the continual service improvement plans for the overall End-User Services & hardware Monitors and enforces End User Compute Standards & Policies related to End-User Services whenever deemed necessary.

• Works with the IT teams to ensure that End-user software, tools & hardware interacts appropriately, systems software and data conversion impacts are considered, and other areas of impact are addressed and meet performance & cost requirements.
• Ensures solutions will meet the business and Executive needs.
• Ensures End-User Services adhere to Global & Brand IT Infrastructure standards and security policies.

• Provides leadership and vision to the End-User & Executive Services group in alignment with Global & Brand IT standards
• Manages the team's efforts to develop and configure End-user software, tools & hardware from conceptualization through stabilization for all End-user services.
• Provides recommendations to IT managed services team when required to test, debug, analyze performance or troubleshoot issues.
• Reviews and approves documentation related to End-user services.

• Works with the IT managed services teams to implement End-user services software, tools & hardware (i.e., Build & Acceptance to Run documentation, Knowledge Base Articles, etc.)
• Assists to implement pilots, test plans to test new hardware and/or functionality using information gathered from the exercise, plan and manage strategies for successful deployment and adoption.
• Validates that all implementation and customization of supported desktop operating systems and utilities are well documented for implementation and support.

• Collaborates with peers on planning of all activities associated with the support and maintenance of the End-User Services software, tools, cloud computing & hardware.
• Provides ongoing recommendations to IT Managed Services support group for critical operational issues related to software, tools & hardware.
• Provides feedback on root Cause Analysis reports for major/minor systems outages as related to End-User Services and the impact to the Executive area.

• Provides feedback with capacity planning information to IT Managed Services provider.
• Responsible for efforts related to the procurement & disposal of assets for the executive area.
• Collaborates with IT Managed Services provider to establish correct dataset which need to be gathered to report on service utilization.
• Ensures performance measurement indicators for End-User service and responsible to work collaboratively with IT operations / Service provider to maintain expected targets, especially for the executive area.
• Fosters coordination with the End User Architect, other Engineering groups, and Managed Services Providers & Logistics to ensure systems tuning recommendations, prioritization is given to the executive staff.