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    Information Technology Support Specialist - Miami, United States - Digital Prospectors

    Digital Prospectors
    Digital Prospectors Miami, United States

    3 weeks ago

    Default job background
    Education / Training
    Description
    Position: Information Technology Support Specialist
    Location: Miami, FL (Onsite)
    Length: 4 months (Possible Contract to Hire)
    Job Description:
    Our client is seeking an Information Technology (IT) Support Specialist reporting directly to the Director of Global IT Services. This role is essential in maintaining the technology infrastructure to ensure the smooth operation of academic and administrative systems. Responsibilities include managing and providing support for various technologies like computers, audiovisual equipment, network connectivity, and software applications.
    Essential Duties and Responsibilities:
    • Coordinate setup and maintenance of technology equipment.
    • Manage technology infrastructure including Internet, phone, and digital signage.
    • Provide troubleshooting support for AV equipment and classroom technology.
    • Manage Husky ID Card machine and related equipment.
    • Document all work in the enterprise ticketing system.
    • Offer Tier I and Tier II level support to faculty and staff.
    • Provide training on new and existing IT systems.
    • Setup and maintain faculty and staff technology equipment.
    • Image and reimage campus computers and install updates.
    • Develop relationships with faculty and staff to encourage technology use.
    • Promote global security awareness.
    • Act as central point of contact for Information security incidents.
    • Provide feedback on information security improvements.
    • Ensure compliance with relevant policies and standards.
    • Implement and manage campus-specific software solutions.
    • Administer Global IT managed enterprise systems.
    • Ensure best practice utilization by end users.
    • Manage vendors for Global IT SaaS products.
    Qualifications:
    • Bachelor's degree in Computer Science or related field.
    • 2-4 years of experience in enterprise-level IT support.
    • Proficiency in supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops.
    • Experience with SharePoint, Microsoft Outlook, and other Microsoft applications.
    • ITIL, Mac, and Microsoft product certifications are preferred.
    • Strong commitment to superior customer service.
    • Familiarity with service desk applications and incident management environments.
    • Excellent interpersonal, communication, and organizational skills.
    • Flexibility to work evenings, holidays, and weekends as needed.
    • Knowledge of information security best practices, such as NIST is preferred.
    • Experience supporting academic researchers is advantageous.
    POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We affirm the right to equal opportunity for all individuals and prohibit any discrimination or harassment.
    Join us as one of our long-term contractors or employees
    • Work as a full-time employee with complete benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher rate if you don't need the full benefit package.
    Come see why DPC has:
    • 4.9/5 Star Glassdoor rating and recognized as one of the 'Employee's Choice - Best Places to Work' by Glassdoor.
    • Received 'Best Staffing Firm to Temp/Contract For' award multiple times by Staffing Industry Analysts and named a 'Best Company to Work For' by Forbes, Fortune, and Inc. magazine.
    Job #16764
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