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    Senior Software Application Support Specialist - Miami, United States - Benjamin Douglas

    Benjamin Douglas
    Benjamin Douglas Miami, United States

    Found in: Appcast US C2 - 2 days ago

    Default job background
    Description

    My client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team.

    Location: South Miami

    Start: ASAP

    Salary: Highly competitive salary + benefits

    Technical abilities

    • SQL Knowledge. Queries, inserts, updates.
    • Windows Knowledge. Comfortable moving around in windows server and workstations, command line.
    • Comfortable installing and upgrading software and using windows apps such as regedit.
    • Windows Server Knowledge would be a great plus
    • IIS Web Server
    • Adding Users
    • Mobile Device Knowledge o Comfortable moving around different mobile devices, Android and IOS.

    Our Applications Details

    • MSSQL Based
    • Written in DotNet/Java
    • Runs on MS Windows and IIS.
    • Web, Command line and Windows Services, Web Services, Android Apps.
    • Hospitality / Cruise focused.

    Duties and Responsibilities

    • Respond to email and telephone calls from customers for software application support.
    • Train Customers both over the phone/WebEx and onsite. So some travel will be required.
    • Develop rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
    • Correct customer data using SQL statements
    • Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
    • Document, track, and monitor issues to ensure a timely resolution.
    • Learn company's offered software solutions and industry operations.
    • Test software releases for web and mobile devices.
    • Write new or update existing user manuals and training documentation
    • Perform implementation and testing of the company's software at customer sites.

    Qualifications

    • Highly motivated, self-starter, responsible, and accountable.
    • Experience supporting software applications or help desk experience.
    • Experience in implementing software solutions at customer sites.
    • Have experience teaching, training or giving presentations.
    • Demonstrated experience using and troubleshooting Microsoft SQL.
    • Possess strong analytical and problem solving skills.
    • Have organizational and time management skills
    • Have superior customer service skills.
    • Be able to multi-task and refocus based on changing priorities.
    • Be able to take ownership of projects and show initiative.
    • Excellent English oral and written communication skills required.
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