IT Support Specialist - Miami, United States - Godspeed Workforce

Description

Job Description

Job DescriptionJob Title: IT Support SpecialistLocations: Miami, FLJob Type: Full-timeExperience Level: 2 yearsJob Description

• As an IT Support Specialist, you will play a crucial role in delivering superior customer service to our 70+ retail store locations nationwide and corporate offices.
• Under direct supervision, you will install, maintain, test, and repair systems and networks, providing first-level technical support to the organization.
• You will be responsible for troubleshooting technical issues, documenting, and inventorying the environment, and assisting with the installation and maintenance of computer systems and related equipment.

Responsibilities:

• Provide basic problem solving and assistance on various software applications and hardware systems for department users.
• Perform routine technical assistance and maintenance duties.
• Maintain and update record-keeping systems, document projects, and maintain user instructions.
• Assist with tracking inventory levels of equipment and materials.
• Perform routine technological systems support, maintenance, and testing.
• Assist with the installation, configuration, and maintenance of computers, workstations, and related equipment.
• Place service calls/orders with established support vendors.
• Track work orders/tickets for proper support resolution.
• Dispatch/escalate any unresolved support-related issues with the team.
• Respond to calls/tickets and complete investigations in a timely manner.
• Analyze and recommend ways to improve the efficiency of service.
• Create internal and external procedures to help improve and maintain the quality and efficiency of services offered.
• Participate in project reviews and perform other duties as assigned by VP of IT.
• Maintain currency of knowledge with respect to technology, equipment, laws, regulations, standards, and/or systems.

Requirements:

• Knowledge of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.
• Ability to determine and resolve basic computer problems.
• Retail industry background preferred.
• Ability to multitask and prioritize multiple goals and responsibilities.
• A reliable self-starter with the ability to work independently.

This is an excellent opportunity to join a nimble yet well-supported team. You will have a chance to cement yourself as a key player on a team at an organization poised for growth. Reporting directly to the VP of IT in the US, you will have exposure to a variety of technologies and opportunities to make a significant impact.If you are a self-motivated, organized team player with a passion for IT support, we encourage you to apply.