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Amarillo

    Call Center Representative - Amarillo, United States - Perdue, Brandon, Fielder, Collins and Mott L.L.P.

    Perdue, Brandon, Fielder, Collins and Mott L.L.P.
    Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United States

    1 week ago

    Default job background
    Description

    Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities.

    Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities.

    Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

    For more information on our Firm, please visit our website at

    Position Summary:
    PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We

    are in search of a full-time team member for our Collections Department to assist in the collection of

    delinquent fines and fees accounts through varying communication methods and possible suit preparation.


    Essential Job Functions:
    Receive high volume of inbound phone calls

    Make outbound calls to account owners

    Track correspondence sent, received or requiring further action in account management system

    Research owner contact information as needed

    Meet daily, weekly and monthly production objectives

    Be accountable for call quality, attendance, and adherence to work schedule results


    Experience Requirement(s):
    Previous Office Experience (Preferred)

    Experience in a law office, collections environment or tax office (Preferred)

    Experience in customer service (Preferred)


    Education Requirement(s):
    High School diploma or equivalent (Required)

    Some college (Preferred)

    Competencies / Skills


    Essential Skills:
    Strong oral and written communication skills

    Proficiency in Microsoft Office, specifically Word, Excel and Outlook

    Ability to meet deadlines, work under pressure and prioritize tasks

    Strict attention to detail

    Ability to work independently

    Strong proficiency at multi-tasking

    Punctuality and dependability


    Preferred Skills:
    Decision-making skills Ability to work independently and make decisions that balance the interests of the

    firm and the customer

    Conflict Resolution skills Customers can be difficult and you need to be able to respond to difficult behavior

    with diplomacy and tact

    Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations

    Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve

    individual and team performance goals

    Work Environment


    This position involves:
    Sitting at a computer most of the day

    Utilizing a headset and being on the phone frequently

    On the job training

    Annual performance reviews

    Physical Demands:
    While performing the duties of this job, the employee is regularly required to walk, sit, speak

    and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the

    employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job

    include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to

    travel by air or car.
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