- Provide high quality customer interaction through multiple channels in a Contact Center environment.
- Anticipate the customer's needs and consults with them by offering solutions and problem solving.
- Responds to complex inquiries.
- Provide technical support to customers.
- Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
- Participate in on call rotation required.
- Performs other duties as assigned, including work on special projects.
- Minimum 18 months of customer service experience or equivalent
- Experience promoting product and services
- High School Diploma
- Bilingual/Spanish experience is preferred
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Contact Center Representative
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Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees accounts through varying communicat ...
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Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesEstablished in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospi ...
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Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesJob Description · Job DescriptionPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees ac ...
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Xcel Energy Amarillo, United StatesThe Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one c Representative, Customer, Ret ...
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Xcel Energy Amarillo, United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what youre ...
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Education Credit Union Amarillo, United StatesSUMMARY · This position is responsible for assisting the members with products, services, account and loan information.This position is responsible for non-cash teller duties and responsible for receiving all "incoming" calls and making "outbound" calls to perform inquiries on m ...
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Lifespace Communities Amarillo, United States Full timeCommunity: · The Craig Address: · 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range · Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. · At Lifespace, team members are at the center of delivering a purpose driven experi ...
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Titan Nurse Staffing Amarillo, TX, United StatesTitan Nurse Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Amarillo, Texas. · Shift: 12 hours, nights · ~ Employment Type: Travel · Health care professional needed for a Med Surg position in TX. We offer our clients the best in traveling medical pro ...
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Legal Aid of Northwest Texas Amarillo, United StatesPOSITION: Staff Attorney - Amarillo LASSA (Full-Time Position) · CLOSING DATE: Position Immediately Available and Closed When Filled · LOCATION: Hybrid/Remote Amarillo, Texas · OVERVIEW: Legal Aid of NorthWest Texas (LANWT) seeks a dynamic, self-starting attorney who has vision, ...
Customer Contact Center Representative - Amarillo, TX, , United States - Xcel Energy
Description
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.
Position Summary
The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.
Essential Responsibilities
Minimum Requirements
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at
Non-BargainingThe anticipated starting base pay for this position is: $18.00 to $20.00 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
Deadline to Apply: 05/30/24EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Customer Contact Center Representative professionals in Amarillo
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Leila Scarborough
Owner of Many Skills