- Manage inbound and outbound calls efficiently while addressing the member's needs or concerns
- Answer basic loan account questions
- Process loan payments
- Process wire requests
- Provide accurate and satisfactory answers to member's questions or concerns
- Guide members through troubleshooting, navigating on ECU website, mobile app, products or services
- Help train new employees
- Deescalate situations involving dissatisfied members
- Process return mail and address updates
- Process stop payments and account disputes
- Process account check orders
- Handle interactive online chats
- Process debit card or credit card order requests
- Research account history as needed
-
Contact Center Representative
1 week ago
The People's Federal Credit Union Amarillo, United StatesJob Description · Job DescriptionSalary: · We have two positions to fill for Part Time Contact Center Representative. The hours are : · Position #1: 10:00am - 2:00pm plus Saturday mornings on a rotating schedule · Position #2: 1:00pm - 5:30/6:00pm plus Saturday mornings on a ro ...
-
Call Center Representative
1 week ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesEstablished in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospi ...
-
Call Center Representative
1 week ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees accounts through varying communicat ...
-
Call Center Representative
3 weeks ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesEstablished in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospi ...
-
Call Center Representative
1 week ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesJob Description · Job DescriptionPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees ac ...
-
Customer Contact Center Representative
1 week ago
Xcel Energy Amarillo, United StatesThe Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one c Representative, Customer, Ret ...
-
Customer Contact Center Representative
2 weeks ago
Xcel Energy Amarillo, TX, , United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...
-
Customer Contact Center Representative
1 week ago
Xcel Energy Amarillo, United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what youre ...
-
Customer Contact Center Representative
3 weeks ago
Xcel Energy Amarillo, TX, United States Full timeAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...
-
Director Assisted Living
1 day ago
Lifespace Communities Amarillo, United States Full timeCommunity: · The Craig Address: · 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range · Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. · At Lifespace, team members are at the center of delivering a purpose driven experi ...
-
Travel Nurse RN
1 week ago
Titan Nurse Staffing Amarillo, TX, United StatesTitan Nurse Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Amarillo, Texas. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/03/2024 · Duration: 13 weeks · 48 hours per week · Shift: 12 hours, nights · Employment ...
-
Travel Nursing RN
1 week ago
Titan Nurse Staffing Amarillo, TX, United StatesTitan Nurse Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Amarillo, Texas. · Shift: 12 hours, nights · ~ Employment Type: Travel · Health care professional needed for a Med Surg position in TX. We offer our clients the best in traveling medical pro ...
-
Licensed Vocational Nurse
1 day ago
Lifespace Communities Amarillo, United States Full timeCommunity: · The Craig Address: · 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range · Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. · In addition to our competitive pay, we also offer the following Incentives, Benefi ...
-
Front Desk Attendant-hrly
1 week ago
City of Amarillo, TX Amarillo, United StatesPAY: $10.00/hr · This position requires heavy public contact in a very fast paced environment. Primary duties include cash management on a daily basis for the Amarillo National Tennis Center (ANTC), including a large volume of electronic membership registrations and court reserva ...
-
Attorney II
1 week ago
City of Amarillo, TX Amarillo, United StatesPAY: $53,275-$103,956 · Self-initiating attorney works with little direct supervision to provide a wide range of high level professional legal services to the city departments of: police, airport police, fire, fire marshal, and animal management and welfare. This Attorney-II posi ...
-
License Vocational Nurse-Nights
2 weeks ago
Lifespace Communities Amarillo, United StatesCommunity: · The Craig · Address: · 5500 SW 9th Ave · Amarillo, Texas 79106 · Pay Range · Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. · At Lifespace, team members are at the center of delivering a purpose driven exper ...
-
Diesel Mechanic/Technician
3 weeks ago
Rush Enterprises Amarillo, United StatesA Diesel Service Technician is responsible for providing service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report ...
-
Staff Attorney-Amarillo LASSA Hybrid/Remote
1 week ago
Legal Aid of Northwest Texas Amarillo, United StatesPOSITION: Staff Attorney - Amarillo LASSA (Full-Time Position) · CLOSING DATE: Position Immediately Available and Closed When Filled · LOCATION: Hybrid/Remote Amarillo, Texas · OVERVIEW: Legal Aid of NorthWest Texas (LANWT) seeks a dynamic, self-starting attorney who has vision, ...
-
Burger King Cashier I
1 week ago
TravelCenters of America Amarillo, United StatesThere's never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. · Driven by a passio ...
-
REGIONAL DEAN for
2 weeks ago
Texas Tech University Health Sciences Center Amarillo, United StatesAmarillo Regional Dean: · Learn More Apply Today 37104BR · As a leading academic institution, Texas Tech University Health Sciences Center Amarillo offers a unique blend of cutting-edge research, comprehensive healthcare education, and strong community engagement. Located in the ...
Member Support Center Representative - Amarillo, United States - Education Credit Union
Description
SUMMARYThis position is responsible for assisting the members with products, services, account and loan information.This position is responsible for non-cash teller duties and responsible for receiving all "incoming" calls and making "outbound" calls to perform inquiries on member's accounts and identify member's needs for various credit union products and services. Responsibilities include handling member online chats and responding to member email inquiries. Additional responsibilities include directing phone calls to the proper individuals and/or departments when necessary.
Essential Duties and Responsibilities
General duties and responsibilities include but are not limited to:
Maintains ongoing communications with Management, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
Cooperates with other department personnel to ensure a "team effort" and prompt member service.
Promotes and maintains a positive image of the credit union to assigned personnel, members, and the community.
Follows safety and security rules and regulations.
Ensures that all information and transactions regarding credit union operations and members are kept confidential.
Maintains the security of the work area and keeps it organized and neat in appearance.
Maintains current knowledge of credit union philosophy, plus all credit union services and policies.
Cross-sells credit union products and services.
Participates in continuing education as approved by Senior Management.
Maintains a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.
Protects and respects credit union equipment and supplies.
Attends meetings as required.
Adheres to ECU Employee Personnel Policy and Guidelines Handbook.
Promotes and maintains a positive image of ECU to members and the community.
Performs other duties as assigned by Senior Management.
