- Provide high quality customer interaction through multiple channels in a Contact Center environment.
- Anticipate the customer's needs and consults with them by offering solutions and problem solving.
- Responds to complex inquiries.
- Provide technical support to customers.
- Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
- Participate in on call rotation required.
- Performs other duties as assigned, including work on special projects.
- Minimum 18 months of customer service experience or equivalent
- Experience promoting product and services
- High School Diploma
- Bilingual/Spanish experience is preferred
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Call Center Representative
2 weeks ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees accounts through varying communicat ...
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Call Center Representative
4 weeks ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesEstablished in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospi ...
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Call Center Representative
2 weeks ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesEstablished in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospi ...
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Call Center Representative
2 weeks ago
Perdue, Brandon, Fielder, Collins and Mott L.L.P. Amarillo, United StatesJob Description · Job DescriptionPosition Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We · are in search of a full-time team member for our Collections Department to assist in the collection of · delinquent fines and fees ac ...
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Customer Contact Center Representative
2 weeks ago
Xcel Energy Amarillo, United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what youre ...
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Member Support Center Representative
4 weeks ago
Education Credit Union Amarillo, United StatesSUMMARY · This position is responsible for assisting the members with products, services, account and loan information.This position is responsible for non-cash teller duties and responsible for receiving all "incoming" calls and making "outbound" calls to perform inquiries on m ...
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Contact Center Representative
2 weeks ago
The People's Federal Credit Union Amarillo, United StatesJob Description · Job DescriptionSalary: · We have two positions to fill for Part Time Contact Center Representative. The hours are : · Position #1: 10:00am - 2:00pm plus Saturday mornings on a rotating schedule · Position #2: 1:00pm - 5:30/6:00pm plus Saturday mornings on a ro ...
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Customer Contact Center Representative
2 weeks ago
Xcel Energy Amarillo, United StatesThe Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one c Representative, Customer, Ret ...
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Customer Contact Center Representative
3 weeks ago
Xcel Energy Amarillo, TX, , United StatesAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you'r ...
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Automotive Service Advisor
2 weeks ago
Group 1 Auto Amarillo, United StatesOverview · 4-DAY WORK WEEK | SALARY& BONUS OPPORTUNITIESGENE MESSER FORD AMARILLO · is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealer ...
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Outside Sales Representative
2 days ago
Kimball Midwest Amarillo, United States Full timeWho Are You? · Are you someone who likes the idea of unlimited earning potential? At Kimball Midwest, you have the opportunity to earn what you are worth. · Do you value less windshield time and more time doing what you do best - building relationships with your customers? Most o ...
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Diesel Mechanic/Technician
2 weeks ago
Rush Enterprises Amarillo, United StatesAdvertised Job Description: · A Diesel Service Technician is responsible for providing service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the ...
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CT/Radiology Technician
3 weeks ago
Exceptional Emergency Centers Amarillo, United StatesJob Description · Job Description$4k sign-on bonus for Full Time hires* · *Offering Shift Diff for Nights and Weekends* · Job Summary · The Radiology Technologist will operate radiographic equipment to produce radiographs of the body for diagnostic purposes, as directed by the ER ...
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BSA FIU Analyst II
2 weeks ago
Prosperity Bank Amarillo, United States Full timeShare If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. BSA FIU Analyst II (Full Time) - Amarillo, Plano or Sugar Land · Full TimeAnalyst Non-ExemptPreston Legacy Circle, ...
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Full-Time Hematology/Oncology Employment
2 days ago
Ardent Health Services Amarillo, United States Full timeBSA Harrington Cancer Center in Amarillo, TX, is searching for a full-time Hematology/Oncology Physician to join its respected cancer team in the gorgeous Texas Panhandle. · BSA Harrington Cancer Center, accredited by the Commission on Cancer, provides a unique, team approach to ...
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inventory management representative i-evenings
3 weeks ago
Oklahoma Blood Institute Amarillo, United States**INVENTORY MANAGEMENT REPRESENTATIVE I-EVENINGS (AMARILLO, TX) - Amarillo, TX** · $11.50 or based on education and/or experience plus shift differential and holiday pay ****HELP SAVE LIVES**** · Coffee Memorial Blood Center is actively seeking qualified candidates for a reward ...
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Registration Clerk/Patient Advocate
3 weeks ago
Exceptional Emergency Centers Amarillo, United StatesJob Description · Job Description*Looking for Full-Time and Part-Time help* · Job Summary · Performs several administrative functions, from collecting patient information/payment, executing admissions, transfers, and discharge procedures, as well as putting charts together, etc.. ...
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Front Desk Attendant-hrly
2 weeks ago
City of Amarillo, TX Amarillo, United StatesPAY: $10.00/hr · This position requires heavy public contact in a very fast paced environment. Primary duties include cash management on a daily basis for the Amarillo National Tennis Center (ANTC), including a large volume of electronic membership registrations and court reserva ...
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Attorney II
2 weeks ago
City of Amarillo, TX Amarillo, United StatesPAY: $53,275-$103,956 · Self-initiating attorney works with little direct supervision to provide a wide range of high level professional legal services to the city departments of: police, airport police, fire, fire marshal, and animal management and welfare. This Attorney-II posi ...
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Case Manager for Transitional Services/TWC Advocate
19 hours ago
Buckner International Amarillo, United StatesAbout the RoleAs the AfterCare Case Manager, you will Shine Hope by providing services to foster care youth preparing for adulthood and to alumni who have previously been in Texas Department of Family and Protective Services (TDFPS) conservatorship desiring to improve their self- ...
Customer Contact Center Representative - Amarillo, TX, United States - Xcel Energy
Description
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.
Position Summary
The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved. Essential ResponsibilitiesMinimum Requirements
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at .
Non-Bargaining The anticipated starting base pay for this position is: $18.00 to $20.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
Deadline to Apply: 05/30/24 ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Customer Contact Center Representative professionals in Amarillo
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Leila Scarborough
Owner of Many Skills