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    Office Manager - Boston, United States - Seaport Smiles

    Seaport Smiles
    Seaport Smiles Boston, United States

    16 hours ago

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    Description

    Job Description

    Job Description

    Job Title: Treatment Coordinator/Receptionist

    Reports to: CEO/Chief Orthodontist

    Company overview: Seaport Smiles is a boutique orthodontic practice located in the Seaport District of Boston. It offers unique Invisalign and LightForce treatment options, along with other services to create a cohesive, all-in-one experience tailored to each patient's needs. Core values of the practice include professionalism, responsibility, gratitude, positivity, inspiration, inclusivity, partnership, and innovation. We blend cutting-edge technology with a highly personal touch to create a one-of-a-kind patient experience.

    Job overview: We are looking for a highly motivated, ambitious, and positive individual with a go-getter attitude to join our team. We are a start-up, so be prepared to wear many hats. This is a unique opportunity to help shape the company to truly embody its mission and core values. Seaport Smiles is a small, minority-owned local business, but it has a global reach and changes the lives of countless patients daily. In this role, you will be a core part of the team helping patients feel at home in the practice, as well as assisting the CEO in helping the business grow.

    Responsibilities and Duties:

    • Greeting and directing patients
    • Scheduling, confirming, adjusting patient appointments, waitlists, and cancellations as needed
    • Listening to and following up on voicemails
    • Ensuring all requirements are prepped for appointments - proactively asking questions from the whole team about what the requirements are
    • Answering practice calls, emails, and text messages in a timely manner
    • Onboarding new patients
    • Presenting treatment fees, effectively closing cases ensuring high case acceptance
    • Processing of fees and contracts
    • Coordinating with other providers as needed
    • Performing data entry - clinical and non-clinical
    • Managing non-clinical patient communication
    • Reviewing and signing patient consent
    • Meticulous upkeeping of dental records, patient interaction notes, charts, photography, and radiography
    • Answering questions with a joyful attitude, escalating as needed
    • Assisting in social media content brainstorming, creating, and posting as needed
    • Scheduling and coordinating regular team meetings
    • Performing office admin duties: opening, closing, upkeep, as well as some light cleaning
    • Ensuring recurring meetings are booked on the team's calendar
    • Assisting with other business needs as required

    Qualifications:

    • Associate's Degree Preferred
    • Attention to detail
    • Enthusiasm and positive attitude
    • Professional written and verbal communication
    • Sales skills
    • Impeccable organization skills
    • Time-management
    • Ability to multitask
    • Ability to work independently and proactively solve problems
    • Working knowledge of G-Suite and Mac
    • Bilingual is a plus
    • Must be authorized to work in the United States

    Compensation:

    • $20-25 per hour
    • Commission on sales
    • Bonuses
    • Paid time off
    • Sick time
    • Vacation time
    • Paid holidays
    • Uniforms
    • Life insurance
    • Gym membership
    • Flexibility
    • Paid training
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