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    Assistant Front Office Manager - Boston, Massachusetts, United States - Omni Hotels & Resorts

    Omni Hotels & Resorts
    Omni Hotels & Resorts Boston, Massachusetts, United States

    4 days ago

    Default job background
    Permanent
    Description

    Overview:
    Parker House Hotel


    As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855.

    Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.

    Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms.

    Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.


    Job Description:


    To work closely with the Director of Front Office and staff to ensure maximum Front Office operating efficiency, satusfaction of our guests and owners.


    Responsibilities:
    Handle all training with associates to ensure Omni Standards.

    Communicate with all department managers on continuing basis.

    Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

    Be very familiar with the hotel computer system for training maintenance and trouble shooting.

    Complete weekly supply inventories to ensure adequate pars of such.

    Complete rate discrepancy report and make needed changes.

    Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

    Prepare group information sheets.

    Complete check-out with balance report.

    Complete credit check daily.

    Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

    Assure knowledge and training of Marketing Programs of company and hotel.

    Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.


    Qualifications:
    Previous luxury hotel experience strongly preferred within Guest Services or Front Office

    Previous Front Office Leadership experience required.

    Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

    Ability to stand for the entire scheduled shift.

    Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

    Knowledge of Property Management Systems and related computer programs

    Strong knowledge of Microsoft Office Software
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