Office Manager - Boston, United States - Mental Health Legal Advisors

Description

The Mental Health Legal Advisors Committee (MHLAC) seeks an Office Manager to help discharge its mission of providing legal representation to persons who have or are perceived to have mental health concerns.

The Office Manager hired will work full-time in person at MHLAC's main office screening intakes, ensuring office systems and equipment run efficiently and that advocates serving our clients are administratively supported while working in a hybrid model.

Making sure our clients are heard and treated with empathy and professionalism is our mission.

• Duties
• Responsible for administrative functions of the office daytoday.

This includes processing new requests for assistance from potential clients through our intake system and managing general office wide functions by:

• Answering our main line promptly and screening the requests for legal assistance from potential clients during live call hours.
• Scheduling and maintaining meetings, events and office resource calendars, including assisting staff with workstation booking.
• Filing, handling and scanning workrelated documents including the inoffice mail scanning process to be performed daily.
• Data processing in client database and other platforms used by staff.
• Functioning as liaison with building regarding key card access, facilities, maintenance, and emergency exit procedures and commonly utilized vendors.
• Coordinating the maintenance of physical office space and equipment and maintaining current furniture and asset inventory (nonIT).
• Light cleaning and organization of physical office areas, equipment, and supplies.
• Assisting with orienting new staff and interns during onboarding process; helping maintain and process offboarding for all departing staff, consultants and interns.
• Additionally, the Office Manager is expected to work collaboratively with management, operations and administration and the advocacy staff on projects by:
• With the operations and administrative team, working to identify, develop and coordinate office processes as needed.
• Assisting with rolling out administrative projects.
• Attending scheduled admin meetings to debrief and plan office operations and administrative projects and tasks.
• Coordinating records management.
• Assisting with database management (experience with Salesforce a plus).
• In concert with MHLAC staff, engaging in and supporting the administrative needs of our legal work and general advocacy.
• Participating in office processes for determining advocacy priorities and case strategies.
• Other functions as assigned in light of office needs.
• About MHLAC
• MHLAC is an affiliated state agency of the Massachusetts Supreme Judicial Court, created by the legislature in 1973. MHLAC offers free legal assistance to indigent people with mental health challenges throughout the Commonwealth. MHLAC's experienced and talented staff focuses on identifying and addressing issues faced by significant numbers of clients in common. Approaches to solving client problems depend on the issue itself and the best strategy for accomplishing results. Tactics include classbased and targeted individual litigation, as well as legislative, administrative, and public advocacy.
• MHLAC also serves as a statewide resource on mental health law and policy. It generates legal and policy materials, testifies on proposed laws and regulations, and has a long history of providing educational and training programs for public counsel, legal services attorneys,
• MHLAC is committed to addressing racial equity concerns. In making strategic work choice decisions, priority is given to issues affecting persons with multiple characteristics that expose them to bias (e.g. persons of color who have or are perceived to have mental health concerns). This is consistent with workplace values. MHLAC is committed to creating an inclusive environment that promotes and values racial equity and diversity. We strongly encourage and welcome people of color, people with disabilities, those with personal experience related to mental health concerns, members of the LGBTQIA+ community, and people with diverse life experiences and backgrounds to apply.

How to Apply:

• Mental Health Legal Advisors Committee 100 Hancock Street, Suite 1002
• Quincy, MA 02171ATTN: Office Manager position

Submissions received after
January 8, 2024** may not be considered.

References and writing samples will be requested of finalists.


Qualifications

• Minimum High School diploma or GED. Some college or technical training preferred. Experience fielding and processing requests for legal assistance in a legal services office strongly preferred.
• Strong computer and organizational skills.
• Knowledge of Windows 10 and 11, Office365, and Salesforce.
• Strong communication and timemanagement skills.
• Excellent written and verbal communication skills.
• Ability to work with a minimum amount of supervision.
• Ability to work effectively and collaboratively with clien