Account Manager - Burlingame, United States - Maker

Maker Burlingame, United States

2 weeks ago

Description

Role Overview As an Account Manager, you will operate as the lead point of contact for any and all matters specific to your accounts while building and maintaining strong, long-lasting customer relationships.

You will also develop new business from existing clients and actively seek new sales opportunities.
Responsibilities & Accountabilities Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasPrepare reports on account statusCollaborate with the sales team to identify and grow opportunities within the territoryAssist with challenging client requests or issue escalations as neededMust-Have Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant roleDemonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)

Experience working with any design tool (Photoshop/Figma/Sketch) is a plus.
Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation, and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales or a relevant fieldJob type:
Full-time, Monday- Friday (EST/PST preferred)

Location of work:
Remote (US/Canada preferred)

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