Account Manager Iv, Multi-state - San Mateo, United States - Kaiser Permanente

Kaiser Permanente
Kaiser Permanente
Verified Company
San Mateo, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-State accounts independently; facilitating change management for new tools and capabilities and providing expertise to support rollout; facilitating collaboration within teams to support customer needs for Multi-State accounts; executing sales and renewals for Multi-State accounts independently; and meeting moderately challenging goals for sales and retention of Multi-State accounts.


Essential Responsibilities:


  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with crossfunctional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues selfdevelopment; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
  • Ensures a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to facilitate contract, benefit/service, and renewal activities; demonstrating advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns; demonstrating an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) independently; and providing accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs independently.
  • Demonstrates commitment to KP sales and retention goals by: implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform independently; and facilitating the sustained growth and competitive position of KP in the market.
  • Contributes to the execution of sales and renewals by: collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices; facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating and capitalizing on crosssell and upsell opportunities to increase growth and retention.

Minimum Qualifications:


  • Minimum one (1) year of experience in a leadership role with or without direct reports.
  • Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
  • Disability Insurance License (Washington) within 3 months of hire
  • Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire
  • Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
  • Health Insurance License (Virginia) within 3 months of hire
  • Health Insurance License (Maryland) within 3 months of hire
  • Accident and Health Insurance License (California) within 3 months of hire
  • Accident and Sickness Insurance License (Georgia) within 3 months of hire
  • Health Insurance License (Oregon) within 3 months of hire
  • Accident and Health Insurance License (Colorado) within 3 months of hire

Additional Requirements:


  • Knowledge, Skills, and Abilities (KSAs): Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Market Research; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal
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