- PT or FT Hours available
- 128 hours of Paid Time Off if FT, Year Round employment status
- Affordable furnished housing, if working a minimum of 35 hours/week or more
- Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually-if FT, Year-Round employment status
- Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
- Employer-sponsored Softball and Hockey leagues
- Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops
- 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments
- Overtime for hours worked over 40/week
- Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass
- Referral bonus of $250 if we hire someone you refer
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Guest Services Agent - Colorado Springs, United States - Devil's Thumb Ranch
Description
Job Type
Full-time, Part-time
Description
Perks/Privileges of Employment:
Our mission at Devil's Thumb Ranch is to offer guests and employees the true, premier Colorado experience. Working here means surrounding yourself with the great outdoors and the rugged individualism the West has always been known for. Living in Grand County offers opportunities to visit Rocky Mountain National Park, Grand Lake, Lake Granby and Winter Park Ski Resort. From epic mountain biking to the growing music scene, it's a once-in-a-lifetime opportunity to strengthen your skills across a variety of departments in an incredible setting.
By joining the team, you'll benefit from some of the same special experiences that make the Ranch an unsurpassed guest retreat: access to hiking and Nordic ski trails, discounts at all restaurant outlets, and fun, free employee events. Other great perks that come with the gig include: discounts on lodging, activities, meals and spa treatments, along with transitional affordable housing and free shuttle service.
Devil's Thumb Ranch is the choice Colorado employer that you have been searching for. Join us
Principal Purpose of Job:
Assist the Guest Services Supervisor in maintaining the integrity of Devil's Thumb Ranch and Guest Services Policies and Standards.
Essential Duties and Responsibilities: Oversee the daily operations of Devil's Thumb Ranch with regards to Guest Services, Reservations, Retail, Reporting and Baggage Wrangling at Devil's Thumb Ranch. Assist in the training of existing and new staff members, evaluate how our existing Policies and Standards are meeting and exceeding the needs of our guests. Duties consist, but are not limited to, training, booking reservations, checking guests in and out, providing delivery of bags to rooms, inspecting rooms prior to arrival, assisting with monitoring reservations booked the previous day, monitoring cancelled reservations for the previous day and processing advanced deposits, arranging reservations for dining, spa or stables, arranging reservations for activities, proactively contacting guests prior to arrival to help set a positive impression and inform them of all the properties have to offer, and supporting retail operations within all lodging properties.
Other Duties: Assist the General Manager, Director of Lodging and Guest Services Supervisor. Complete special projects as requested by either. This job description is an overview of the scope of responsibilities for the GSA1 position and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Devil's Thumb Ranch Resort and Spa and sister properties the responsibilities of this position may change. The GSA1 must be prepared to accept new responsibilities and transfer others.
Requirements
Knowledge, Skills, and Abilities:
Personal Attributes: Should be outgoing and friendly, enjoy working with the public and possess excellent communication and organizational skills. Work well alone or with other team members. Professional dress and carry a good attitude. Be flexible to the needs of the department, the Ranch and its affiliated properties.
Physical Demands: Have ability to sit or stand for long periods of time and able to lift/carry 20-30 lbs.
Education/Experience: 3-5 years of Hospitality experience required. Previous supervisor experience and front desk experience preferred. Ability to communicate accurately and comfortably in the English language.
Special Skills/Equipment: Basic computer/email knowledge required. Proof or edit documents for spelling, grammar and content. Have the ability to learn lodging reservation system.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.
Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Competitive pay commensurate with education and experience.
Competitive pay commensurate with education and experience.
Salary Description
$17/hr - $18/hr
