- Receiving escalated incident tickets
- Creating incident tickets
- Tracking incident tickets
- Routing incident tickets to the proper group
- Incident troubleshooting and resolution management
- Identifying problems and initiating root cause analysis
- Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
- Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
- Assisting with reactive and proactive Problem Management
- Support Change/Asset Management as requried, via ticketing processes.
- Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot.
- Support pre-system acceptance testing scenarios (SAT).
- CompTIA Sec+ certification active
- Active DoD Secret Clearance
- Service Desk (Remedy or SNOW experience) - 2+ years
- Proven customer support and ability to troubleshoot complex environments
- Windows OS 2+ years
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Colorado Springs, United StatesStarting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitalit ...
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Highgate Hotels, Inc. Colorado Springs, United StatesThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position pays $15.50 an hour. This Front Desk, Agent, Hotel, Off ...
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Front Desk Agent
2 weeks ago
Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United StatesThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability. The salary range for this pos ...
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Front Desk Agent
2 weeks ago
Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United StatesJob Description · Job DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time morning position, and the ideal candidate will have open a ...
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Front Desk Agent
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The Broadmoor Hotel Colorado Springs, United StatesJob Title: Front Desk Agent · Job Pay Range: $17.00 per hour · Job Summary: · The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in co ...
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Front Desk Agent
1 week ago
Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United StatesThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time evening position, and the ideal candidate will have open availability. The salary range for ...
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Front Desk Agent
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Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United StatesJob Description · Job DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time evening position, and the ideal candidate will have open a ...
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Front Desk Agent
4 weeks ago
Highgate Hotels Colorado Springs, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
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Front Desk Agent
6 days ago
Garden of the Gods Resort and Club Colorado Springs, United StatesJob Description · Job DescriptionPosition Purpose & Summary · The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services wi ...
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Front Desk Agent
5 days ago
Garden of the Gods Club Colorado Springs, United StatesPosition Purpose & Summary · The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism ...
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Front Desk Agent
5 days ago
Garden of the Gods Resort and Club Colorado Springs, United StatesPosition Purpose & Summary · The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism ...
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Front Desk Agent
8 hours ago
La Quinta Colorado Springs - South/Airport Colorado Springs, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
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Front Desk Agent
3 days ago
CUSA, LLC Colorado Springs, United States Full timeJOB DUTIES: · Post charges to guest folios. · Collects cash or charge payments from guest's gift shop. · Verifies charge cards and checks used by customers. · Checks all reservations for Choice Member's and notes any special requirements. Maintains accurate count of guests and ro ...
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Front Desk Agent
4 days ago
CUSA Colorado Springs, United States Full timeJOB DUTIES: Post charges to guest folios. · Collects cash or charge payments from guest's gift shop. · Verifies charge cards and checks used by customers. · Checks all reservations for Choice Member's and notes any special requirements. Maintains accurate count of guests and r ...
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Front Desk Agent
5 days ago
CUSA, LLC Colorado Springs, United States Full timeJob Description · Job DescriptionJOB DUTIES:Post charges to guest folios. · Collects cash or charge payments from guest's gift shop. · Verifies charge cards and checks used by customers. · Checks all reservations for Choice Member's and notes any special requirements. Maintains a ...
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Hotel Front Desk Agent
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Doubletree by Hilton- Colorado Springs Colorado Springs, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
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Hotel Front Desk Agent
2 weeks ago
Doubletree by Hilton Colorado Springs Colorado Springs, United StatesJob Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...
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Hotel Front Desk Agent
2 weeks ago
Doubletree by Hilton- Colorado Springs Colorado Springs, United StatesWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Colorado Springs, United StatesAimbridge Hospitality - Dolce Cheyenne Mountain Resort [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...
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Service Desk Agent
3 weeks ago
Peraton Colorado Springs, United StatesService Desk Agent Job Locations · US-IL-Scott AFB | US-CO-Colorado Springs | US-TX-Lackland AFB | US-VA-Langley AFB · Requisition ID · Position Category Technical Support / Help Desk · Clearance Secret · Sector Defense Mission & Health Solutions Responsibilities · We are hiring ...
Service Desk Agent - Colorado Springs, United States - Peraton
Description
Responsibilities:
We are hiring Service Desk Engineers supporting our program in Colorado Springs, Colorado.
Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.
What you'll do:
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.
Qualifications:High School level plus some advanced training; Minimum of 3 years
What you'll need:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range:$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
Service Desk Agent professionals in Colorado Springs
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Ashley Cleveland
Customer Service and Administrative Specialist
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JOSEPH OMOLLO
IT PROFESIONAL