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Customer Experience Partner - Onalaska, United States - Dynamic Lifecycle Innovations
Description
Job Description
Job DescriptionCustomer Experience Partner
At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We're an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN
Don't just take our word for it, visit Dynamic Lifecycle Innovation's Great Place to Work page to see what Team Members have to say. We may be a little biased, but we think you're going to love it here.
Office Location: Onalaska, WI
Position Location: Onsite
Number of Positions: 2
Salary: $58,000 - $75,000 annually
Schedule: Monday - Friday, 8:00 am - 5:00 pm
Benefits: 3 weeks of PTO immediately, increasing to 4 weeks on your first anniversary. Bi-Annual Performance Reviews to support your professional growth and recognize your contributions. A robust health and welfare benefits program designed to support you and your well-being, and much more.
Purpose & Summary: As a Customer Experience Partner at Dynamic, you will be responsible for delivering world-class customer service to Dynamic's largest and most influential accounts. You will establish and nurture personal, and working relationships with clients, ensuring outstanding service for their current needs, anticipating and proactively preparing for future requirements, and identifying opportunities for service expansion. Serving as a liaison between customers and Dynamic's internal teams, you represent customer interests internally and make informed decisions that positively impact clients while safeguarding the company's interests. With an unwavering commitment to excellence and your deep understanding of our customers' service and financial needs, relentlessly pursuing activities within the company to achieve the pinnacle of world-class customer experience.
Day-to-day responsibilities include:
Education & Experience: Over 3 years of business-to-business service experience, balancing needs of logistics, compliance, operations, and account management, and an Associate's degree in business, marketing or sales, or other relevant field. Additional relevant experience is accepted in lieu of a degree.
Successful Candidate Profile: This role requires the ability to establish rapid connections with others, exuding poise, genuine warmth, and enthusiasm. It entails maintaining a keen eye for detail and seamlessly transitioning between tasks with agility. Possessing high standards, a strong sense of urgency, and thriving in a fast-paced environment are essential attributes for success in this position.
Skills & Abilities:
Outstanding candidates have a bachelor's degree in business or related field, and familiarity with Salesforce, QuickBooks, and compliance standards.
Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.
