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    E-Commerce Associate - New York, United States - Bubble Beauty Inc

    Bubble Beauty Inc
    Bubble Beauty Inc New York, United States

    5 days ago

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    Description

    Job Description

    Job Description

    E-Commerce Associate

    Reporting to: Director of E-Commerce

    Department: E-Commerce

    Full Time/Hourly

    Job Description:

    We are seeking a dynamic and experienced E-Commerce Associate to join our growing team. The ideal candidate will be passionate about e-commerce, possess strong analytical skills, and have a keen eye for detail. You will play a pivotal role in optimizing our online sales channels, enhancing the customer shopping experience, and driving revenue growth. You will report directly to our Director of E-Commerce & Digital.

    Job Duties & Responsibilities:

    E-Commerce Platform Management:

    • Manage and maintain our e-commerce platforms, ensuring product listings are accurate, up-to-date, and optimized for search and conversion.
    • Monitor inventory levels, update product availability, and coordinate with relevant teams to ensure timely restocking.
    • Implement strategies to enhance user experience, including site navigation, product categorization, and search functionality.

    Performance Analysis and Reporting:

    • Analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement.
    • Generate regular reports on key performance metrics, such as sales conversion rates, average order value, and customer acquisition costs.
    • Utilize data insights to inform strategic decision-making and optimize marketing campaigns and promotions.
    • Plan, execute, and monitor website AB testing on a weekly basis.

    Digital Marketing Support:

    • Collaborate with our external agency to develop and execute digital marketing campaigns, including email marketing, Meta Ads, and Google Ads.
    • Work collaboratively with the creative team to ensure all digital communications are aligned (social, email, sms).
    • Monitor campaign performance, conduct A/B testing, and make recommendations for optimizing email and sms campaign effectiveness.

    Customer Service and Support:

    • Ensure our CX team has accurate and in-depth information for all product launches, promotions, and marketing campaigns.
    • Work closely with customer service teams to address customer issues, process returns and exchanges, and ensure high levels of customer satisfaction.

    Cross-Functional Collaboration:

    • Collaborate with cross-functional teams, including product management, logistics, and finance, to streamline processes, resolve issues, and drive continuous improvement.
    • Serve as a subject matter expert on e-commerce best practices, industry trends, and competitive benchmarks.

    Expectations & Qualifications:

    • Bachelor's degree in business, marketing, e-commerce, or related field.
    • 2-4 years of experience in e-commerce operations, digital marketing, or related roles.
    • Proficiency in Shopify Plus and web analytics tools (Google Analytics, Shopify Analytics, Hotjar)
    • Experience working with 3PLs, tracking inventory, and streamlining external communications with fulfillment teams
    • Strong analytical skills with the ability to interpret data and generate actionable insights.
    • Excellent communication skills, both written and verbal, with a customer-centric mindset.
    • Detail-oriented with the ability to manage multiple projects and priorities in a fast-paced environment.
    • Team player with strong interpersonal skills and the ability to collaborate effectively across departmentsv
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