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Bilingual Customer Service Professional, Phone - McHenry, United States - Vicinity Corporation
1 week ago
Description
Bilingual Customer Service Professional, Phone page is loaded **Bilingual Customer Service Professional, Phone**
**Bilingual Customer Service Professional, Phone**
locationsMcHenry, IL, USA time typeFull time posted onPosted 30+ Days Ago job requisition idR477 **Bilingual Customer Service Excellence Professional, Phone**
***Your Experience/Who you are:***
**You are an experienced Bilingual in English and Spanish**
**You view yourself as a customer service professional on the phone, having experience resolving issues and assisting customers troubleshoot**
**You would like the option to work from home or in the office**
**You have strong computer skills in systems and data entry**
**You thrive on having call quotas and routinely meet the goal statistics**
**You have a reputation for keeping accurate, detailed records of your customer interactions in CRM software**
**You possess the fine art of balancing the quality of the call with quantity**
Founded in 1961 by Olle Larsson in Zug, Switzerland, Medela continues to grow under the ownership of the Larsson family. Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions. In Medela we have two business segments, Human Milk and Healthcare. The common denominator for the two segments is the medical vacuum. We have developed and progressed our core competencies over the past 50 years and turned them into high quality and innovative products, in both segments.
Medela's US-based manufacturing and development facility is headquartered in McHenry, Illinois with an additional facility in Elgin, Illinois.
**The Bilingual Customer Service Excellence Professional, Phone professionally resolves issues by promptly, responsibly, and accurately handling phone calls while considering the best interests of Medela and our customers.**
**What We Offer our** **Bilingual Customer Service Excellence Professional, Phone**
Excellent salary and bonus potential
Comprehensive benefit plan, which is affordable to our employees
401K and pension plan
Generous PTO package, including paid holidays
Opportunities to learn, grow and advance within the company
This position offers the flexibility to work from home or in the office
**Education and Critical Skills/Experience for the Bilingual Customer Service Excellence Professional, Phone**
Must be able to read, understand and communicate in English and Spanish
Minimum one year experience as a call center Customer Service Representative preferred but not required; measured by metrics desired
Strong multi-tasking and computer skills to navigate multiple systems
Ability to cope with a fast-paced environment
Ability to resolve issues using problem solving logic and troubleshooting skills
Flexible and team oriented
Excellent verbal and written communication skills
Ability to manage multiple conflicting priorities
**Essential Job Responsibilities for the Bilingual Customer Service Excellence Professional, Phone**
Professionally resolves issues by phone in accordance with company policies and procedures
Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions
Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers
Conducts detailed product resolution specific to warranty guidelines
As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury
Collects and maintains customer records as part of the customer relations management software
Investigates and resolves product and return inquiries
Routinely achieves department metrics
Research order fulfillment requests and investigates status inquires
Actively assists in problem solving; achieve first call resolution
Represents Medela professionally. Avoids negative or misleading information or connotation, while striving to stay within the parameters of our policies and procedures
Adheres to the Customer Service Attendance Standard guideline
Travel as may be required to meet business and customer expectations
***MEDELA Core Behaviors***
Put the customer first. Be solution oriented. Take ownership. Strive for excellence. Work as a team. Create engagement
**As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.**
Medela is the #1 breast pump brand* and one of the leading companies in medical vacuum technologies respected and trusted by doctors and healthcare professionals from around the world.
A family-owned company with a global presence in Europe, America and Asia, Medela has 21 locations worldwide and a sales network of independent partners in over 100 countries. The company has production and warehouse facilities in Baar (Switzerland), McHenry (Illinois, USA) and Changzhou (China). With over 1800 employees, Medela improves health and well-being through the pursuit of knowledge and the development of innovative products and services, empowering mothers, babies and patients to live their lives to the fullest.
Founded in 1961 by Olle Larsson, his son Michael Larsson serves as Chairman of the Board of Directors since 2001. Annette Brls is the CEO of the company since 2018.
