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patient service representative - Columbia, United States - MU Health
Description
Location:
Columbia, Missouri
Shift:
As needed. Clinic operating hours are 7 days/week, M-F 7A-7P; 8A-4p on weekends and MU Holidays. Evening and Weekend Shifts available. Closed Thanksgiving and Christmas
Department:
MU Health System Quick Care Clinics located within the three HyVee stores: Conley, Broadway & Nifong
Salary Range:
$15.89/hr - fixed PRN rate
ABOUT THE JOB
MU Health Care is seeking a Patient Service Representative to join our Quick Care Clinics team.
We need someone who excels in a fast-paced healthcare environment, delivering top-notch patient experiences with a "Culture of Yes" attitude.
In this role, you'll handle administrative tasks seamlessly while also assisting in patient care and maintaining clinic efficiency.If you're a detail-oriented professional who can validate patient information and provide excellent service, we invite you to be part of our team.
Join MU Health Care's Quick Care Clinic, where we're dedicated to delivering exceptional healthcare with compassion and effectiveness.ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives.
Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.JOB DUTIES
Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department specific duties and expectations as outlined in department documents.
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skillsPreferred Qualifications:
Prior experience in a health care setting, hospital admissions, registration, medical office, and/or the working use of medical terminology strongly preferred.
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job.
This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees.
The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.
For more information, visit
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
