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Customer Service Representative - Columbia, United States - Cleek's, Inc.
Description
Cleek's Inc. is a family owned business since 1956 that believes in strong ethics, family values, and giving back to the communities in which we serve. We have 5 stores located in Mid-Missouri and are looking for career minded individuals who want to succeed and join our winning team
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Basic Function
Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor and general store image.
Reporting
Reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities
Accept and process current customer payments
Process Order Forms and references
Input customer information into the store computer for new lease agreements
Update customer information and account status in the stores computer system
Answer incoming telephone calls and route them to appropriate person
File and maintain customer folders and records
Assist customers on the showroom floor
Direct customer service issues immediately to the Sales Manager as it relates to sales and service
Maintain the appearance and organization of the customer transaction counter
Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing and other tasks as directed by management
Phone solicitation calls & mailers for marketing purposes
**REQUIREMENTS:**
*** High energy level, professional appearance, good computer knowledge, and demonstrated selling ability**
**Good communication and interpersonal skills, telephone etiquette and general product knowledge**
**Minimum high school diploma**
**Must be able to pass a criminal background check, drug screen, and have a good driving record**
**Must be at least 18 years of age**
**Position routinely requires lifting, loading, and using a dolly for merchandise**
**Professional and neat appearance**
**BENEFITS:**
**Cleeks Inc. (dba Cleek's Home Furnishings-Rentals & Sales) offers a full range of benefits including health and dental insurance**
**Paid vacation and holidays**
**Competitive wage and bonus program**
**5 day work week (Sundays always off)**
**401K plan.**
**Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check**
**Apply for Customer Service Representative**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed (optional)
