- Manage and oversee janitorial operations and vendor relations across multiple facilities in the Northern California Region.
- Serve as the lead executive for customer facilities, ensuring services are delivered efficiently and cost-effectively.
- Supervise the service delivery team and external subcontractors, ensuring high standards of work.
- Collaborate with UG2's regional and corporate leadership teams to ensure smooth account transitions.
- Meet and exceed contractual SLAs, maintain KPIs, and present regular business reviews to client/customer teams.
- Coordinate with UG2 corporate departments, including procurement, finance, payroll, and human resources, for integrated operations.
- Set standards and protocols, manage customer reports, and oversee the financial performance of assigned accounts.
- Organize and direct weekly team meetings, handling all operational requirements.
- Associate degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
- Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
- Proven track record in managing hospitality and support services across a vast array of buildings.
- Strong business sense, including knowledge of financial models and customer satisfaction metrics.
- Effective leadership skills, capable of managing both union and non-union environments.
- Solid understanding of business and financial principles, including P&L management.
- Willingness to travel within and outside the region up to 40% of the time.
- Relevant certifications (PE, CFM, CHFM, CPE, CEM, CHCP, CHESP, MBA) are advantageous.
- Bilingual - Spanish
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Senior Janitorial Operations Manager - Palo Alto, CA, United States - UG2
Description
The Senior Operations Manager will oversee and direct the janitorial facilities service operations in the Northern California Region. This pivotal role entails managing a diverse portfolio of accounts/ services, ensuring top-tier maintenance, janitorial, grounds, and office services. The ideal candidate will excel in evaluating all systems comprehensively and developing both preventative and prescriptive maintenance programs, as well as janitorial strategies.
Job Responsibilities:
Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):
Preferred Qualifications:
Working Conditions and/or Physical Requirements
About Us
UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.
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