- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the team's requirements
- Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of related experience in the call center
- Analytical and Problem-solving skills
- Time Management Skills
- Great Communication and Relationships Skills
- Aptitude
-
Duplicate of Team Lead
2 weeks ago
SilverLinx Johnson, IN, United States Freelance**First insights**: · Are you an experienced data engineer with a strong desire to inspire and motivate others? Do you thrive in an environment where you can utilize your expertise in building reliable data pipelines and valuable data products alongside a team of talented individ ...
-
Neurodiagnostic Team Lead
1 week ago
Indiana University Health Indianapolis, United StatesJob Description · Overview · We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek ...
-
Team Lead-Registration
6 days ago
Indiana University Health Indianapolis, United StatesJob Description · Overview · Full Time Day · Provides functional guidance and serves as the lead in daily activities of the department. Assists in the supervision of patient flow from point of entry to destination and ensures timely, accurate, and professional service. Monitors w ...
-
Inventory Team Lead
1 week ago
Penske Marion, United StatesPosition Summary: · Penske Marion FDC 4847 is looking for an Inventory Team Lead. This is a great opportunity for individuals who are safety conscious and have a pleasant and outgoing attitude who want to excel in a warehouse environment. · Provides support and some supervision ...
-
Warehouse Team Lead
1 week ago
Inmar Intelligence Indianapolis, United States Full timePosition Summary: · The Warehouse Team Lead directs the daily activities of the processors, material handlers, and forklift drivers to ensure a smooth flow of product is being processed in an efficient and timely manner. The Processing Lead works at the direction of the Producti ...
-
Transportation Team Lead
18 hours ago
VS Engineering, Inc. Indianapolis, United StatesJob Description · Job DescriptionDescription: Transportation Team Lead · Position Summary · VS Engineering is seeking a Transportation Team Lead for our Indianapolis Office, our Corporate Office for VS. This position will lead and drive our transportation engineering team and pro ...
-
Team Lead Project
21 hours ago
Johnson Controls International Careers Indianapolis, IN, United States Full timeBuild your best future with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Our teams are uniquely positioned to support a multitude of in ...
-
Team Lead Training
2 weeks ago
Apex Ventures Elizaville, IN, United States Freelance- As Team Lead Training & Quality Management (m/f/d) Customer Care, you will initially be responsible for a team of 5 Quality Analysts & Coaches in the Service Contact Center in Elizaville, IN, and will have a significant impact on the successful direction of our customer service ...
-
LEAD TEAM COORDINATOR
6 days ago
GUCCI Indianapolis, United States PermanentSummary · If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. · Job Description · Role Mission · The Gucci Lead Team Coordinato ...
-
Custodial Team Lead
5 days ago
Marian University Indianapolis, United States Full timeAs part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University is seeking a Custodial Lead who will promote Marian University's Catholic Franciscan mission and identity by keeping the university buildings and grounds, clean, ...
-
Team Lead Contact Center
1 week ago
Versiti Indianapolis, United StatesVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. · We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medic ...
-
back end team lead
2 weeks ago
Bass Pro Shops , IN, United StatesBass Pro Shops Cabela Parkway [Department Supervisor] As a Team Lead at Bass Pro Shops, you'll: Support GSM/DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals; Provide daily direction to the associates within the department; Prepare to-do ...
-
Team Lead Therapist Inpatient
5 days ago
RHI Rehab Indianapolis, United StatesJob Description · Job DescriptionThe Rehabilitation Hospital of Indiana (RHI), named Best Rehabilitation Hospital in Indiana in 2022 and 2023, provides quality rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, s ...
-
Floating Team Lead, Warehouse
1 day ago
STERIS - Manufacturing Facilities Indianapolis, United StatesJob Description · Job DescriptionPosition SummaryUnder the supervision of the Distribution Supervisor, provide direction to assigned material handlers at the Distribution Center with overall responsibility for receiving, packaging and shipping STERIS products. · This role activel ...
-
Cake Line Team Lead
1 week ago
Cafe Valley Bakery Marion, United StatesJob Description · Job DescriptionLine leads are responsible for ensuring the efficiency and cleanliness of their assigned production department while achieving production goals. Leads enforce food safety, GMPs, and company policy with team members assigned to their line, as well ...
-
Team Lead, Facilities and Maintenance
3 weeks ago
tapwage Indianapolis, United States Full timeAbout Our Company · Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licens ...
-
Floating Team Lead, Warehouse
1 day ago
Path Engineering Indianapolis, United StatesJob Description · Job DescriptionRoleAs a Distribution Center Lead (also known as Warehouse Team Lead, Material Handling Supervisor), you'll oversee material handlers, manage receiving, packaging, and shipping operations, and ensure inventory accuracy. This role requires flexibil ...
-
Floating Team Lead, Warehouse
14 hours ago
Path Engineering Indianapolis, United StatesJob Description · Job DescriptionRoleAs a Distribution Lead (also known as Distribution Coordinator, Material Handling Supervisor), you'll oversee material handlers, manage receiving, packaging, and shipping operations, and ensure adherence to safety and quality standards. This r ...
-
Transportation Team Lead- Riley Hospital
1 week ago
Indiana University Health Indianapolis, United States Full timeJob Description · Overview · Do you have compassion for helping others? Do you want to have a rewarding career? Then we have the job for you. We are looking to fill a Full Time Transportation Team Lead position with our team at Riely Hospital. This position will work the day shif ...
-
Team Lead, Patient Access Services
1 week ago
Eskenazi Health Indianapolis, United States FT w/ben - No Perf 16The Team Leader, Patient Access Services provides assistance in coordinating all functions and activities related to patient access including, but not limited to: front-end customer service, accurate patient registration, on-site insurance verification and financial counseling, a ...
Customer Service Team Lead - Indianapolis, United States - Infosys LTD
Description
Job descriptionTeam Lead - Customer Service
As a Team Lead you will prepare the service quality plan, manage teams, ensure process compliance, resolution of escalation, knowledge management compliance with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview and written guidelines, policies and norms of Infosys BPM.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (
NYSE:
INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe.
The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.
Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.
The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.
The company's senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.