Team Lead Training - Elizaville, IN, United States - Apex Ventures

Apex Ventures

Verified Company

Elizaville, IN, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

As Team Lead Training & Quality Management (m/f/d) Customer Care, you will initially be responsible for a team of 5 Quality Analysts & Coaches in the Service Contact Center in Elizaville, IN, and will have a significant impact on the successful direction of our customer service.
You will be responsible for designing and implementing the quality framework for customer care in alignment with business goals and objectives.
You will define and lead projects to further develop quality standards across the entire Customer Care department and ensure calibration at all locations.
You will identify process, knowledge, and competency gaps and lead crossfunctional collaboration to implement initiatives for quality improvement.
You will work closely with department management and report directly to the Head of Customer Care.

Requirements

You have several years of experience in customer service and quality management, as well as previous leadership experience.
You bring comprehensive expertise in quality management and have successfully initiated and implemented personnel development measures.
You impress with your strong conceptual approach, complemented by extensive knowledge in training and coaching.
You are confident and assertive, and your empathetic nature allows you to motivate your team effectively.
You excel in analytical skills and can tell stories with data, always keeping the next step in mind as a forward thinker.

What we offer

Your opportunity: An exciting key position where you can influence the company's success and help build Aroundhome into a major brand.
Your responsibility: A high level of autonomy in a rapidly growing