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    Call Center Supervisor HYBRID - Philadelphia, United States - Contemporary Staffing Solutions

    Contemporary Staffing Solutions
    Contemporary Staffing Solutions Philadelphia, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Our client, a reputable healthcare provider in Philadelphia, PA is in search of an experienced Call Center/Customer Service Supervisor to join their team for a temp-to-perm opportunity

    Location: Hybrid, office location on Market St. Center City Philadelphia, PA (3 days a week on-site)

    -Call center is open from 8:00am-11:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 3:00pm-11:00pm shift).

    Pay: $ /hr

    The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to team. Assists in the achievement of departmental goals.

    Responsibilities

    · Supervises and implements departmental functions, policies and procedures with all internal and external contacts.

    · Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary.

    · Creates and implements programs to enhance the level of service provided to customers.

    · Communicates, implements, and interprets corporate and departmental policies and procedures.

    · Maintains department standards to ensure optimal customer support.

    · Provides technical expertise related to job unit function.

    · Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.

    · Coordinates departmental functions with all internal and external contacts.

    · Compiles and prepares required data for report information pertaining to unit.

    · Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.

    · Serves as the next level contact for problems/issues that staff cannot resolve.

    · Ensures that department systems and supports are operational.

    · Performs all other appropriate responsibilities and duties as assigned.

    Qualifications

    Education

    • Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.

    Experience

    • (5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.

    · Demonstrated time management skills

    Knowledge, Skills, Abilities

    · Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.

    · Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.

    · Exposure to an operations services environment is highly recommended.

    · Analytical ability to identify and resolve staff and customer problems.

    · Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.

    · 0% travel required to vendor sites

    · Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.

    Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out

    Company Description

    Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out
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