Hadeel Ahmed

I am a student at the Pennsylvania State University pursuing a degree in Information Science and Technilogy with a concentration in International and World Cultures. I am minoring in International Business, Business Administration, and Marketing. I am also studying for my Google project management certification and the International Institute of Business Analysis Entry Level Business Analysis Certification. I am interested in improving organizations operations using data and my problem solving skills in order to create efficency in processes. 

Nuron Surge Digital Marketing & Copywriting Agency
IT Business Analysis Intern
-  May 2023- Aug 2023
● Process Optimization: Identified inefficiencies in client onboarding processes, proposed workflow automation, resulting in accelerated project initiation & improved operational efficiency.
● Technology Integration: Achieved a 10% reduction in operational costs of marketing production, using different series of software with collaborative technology integration efforts.
● Project Support: Enhanced project planning & execution by implementing Agile methodologies, fostering dynamic development cycles, frequent collaboration, and adaptive responses to change, contributing to the rapid delivery of projects. 

University of Pittsburgh Medical Center 
Patient Service Representative

- June 2023-Present
● Technical Proficiency: Leveraged strong computer skills to efficiently manage desk operations, showcasing ability to integrate technology into business processes effectively.
● Problem-Solving: Developed strong problem-solving abilities while handling unexpected situations at the desk, reflecting an aptitude for troubleshooting & critical thinking
● Process Improvement: Proposed efficient patient check-in strategies to supervisors which were implemented, successfully improving efficiency by 25% for patients with multiple appointments.

Tutoring PA 
Business and Economics tutor 

-Aug 2022-Present
● Enhancing Critical Thinking: Supported struggling students to improve their critical thinking & problem-solving skills through interactive learning activities & targeted guidance.
● Facilitating Speaking Skills: Implemented & led a weekly conversation group for students to practice speaking skills, fostering confidence & fluency in communication
● Student Engagement: Created a fun learning environment that encouraged discussions, promoting active participation

The Pennsylvania State University
Bachelor of Science, Enterprise Technology Integration/ GPA 3.73
Minors in International Business, Marketing, & Business Administration

International Institute of Business Analyst- Entry Certificate in Business Analysis Google Career Certificate- Project Management Certificate