Jobs
>
Coral Gables

    Service BDC Manager - Coral Gables, United States - THE COLLECTION

    THE COLLECTION
    THE COLLECTION Coral Gables, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership. We have an extraordinary, elite team of employees and are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION

    What We Offer

    • Medical, Vision, and Dental Insurance
    • Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
    • 401k Plan
    • Paid time off and vacation
    • Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
    • Training Opportunities
    • Employee Vehicle Purchase Plans
    • Employee Appreciation Events
    • Flexible Work Schedule
    • Discounts on products and services

    Position Overview

    We are seeking an experienced BDC Manager to lead a team of representatives handling inbound and outbound calls generated by our marketing efforts for all brands within The Collection. The ideal candidate will be committed to delivering exceptional customer satisfaction, both internally and externally, with a focus on quality.

    Responsibilities

    • Hire, train, and mentor BDC representatives.
    • Set and manage goals and quotas for inbound/outbound calls and conversions according to brand-specific guidelines.
    • Provide daily guidance and instruction to ensure team members execute their responsibilities effectively.
    • Hold weekly one-on-one meetings to evaluate progress and discuss professional development.
    • Foster a culture of inclusivity and collaboration within the team.
    • Lead a team of quota-carrying BDRs, ensuring they meet personal and team goals (monthly, quarterly, annual).
    • Oversee sales pipeline growth and identify potential blockers.
    • Manage customer contact for special order parts, transfers, hot leads, email transfers, and service appointments.
    • Support overflow calls from the Sales BDC Center.
    • Ensure accurate data submission on weekly progress reports.
    • Report daily accomplishments to service managers.
    • Forecast departmental objectives and ensure the business development team meets them.
    • Any additional tasks as needed.

    Qualifications

    • Minimum of 5 years experience as a Call Center/BDC Manager, with automotive BDC experience preferred.
    • Exceptional verbal and written communication skills.
    • Proven time management and organizational skills.
    • Demonstrated ability to lead and manage a team in a fast-paced environment with shifting priorities.
    • Clear telephonic voice and fluency in English; bilingual (English/Spanish) preferred.
    • Excellent interpersonal skills.
  • THE COLLECTION

    Service Bdc Manager

    3 weeks ago

    THE COLLECTION Coral Gables, United States

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership. We have an e ...

  • HGreg Group

    bdc consultant

    2 weeks ago

    HGreg Group Palmetto Bay, United States

    ABOUT US: · HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 new and used dealerships throughout the United States and Canada, and plans to continue expansion in the U.S. · SUMMARY: · HGreg is looking for a determined a ...

  • Morgan Auto Group

    Business Development Agent

    4 days ago

    Morgan Auto Group Doral, United States

    Job Details · Job Location · Honda of South Miami - Miami, FL · Salary Range · $ $12.00 Hourly · Description · Honda of South Miami is looking for Business Development Center Agents for the Sales Department. We have an excellent management team and are family owned and operat ...

  • ViziRecruiter

    Construction Sales Account Manager

    1 week ago

    ViziRecruiter Doral, United States

    Introduction · Best Roofing offers a range of employment opportunities for employees committed to customer satisfaction and personal development. As family owned company, Best Roofing is dedicated to the community and knows the value in the word "family". We value our employees; ...

  • Go Local West Kendall

    Special Events Manager

    1 week ago

    Go Local West Kendall Doral, United States

    Special Events Manager - Professional Job & Internships By Zoo Miami · - Go Local West Kendall · Contact Us · Member Login · Join Go Local West Kendall · Home · Jobs · Special Events Manager · Posted · 05/03/2021 · inPartners · byZoo Miami · Print · Special Events Manager ...

  • Southern Glazer's Wine & Spirits

    Principal Quality Assurance Analyst SAP FICO

    4 weeks ago

    Southern Glazer's Wine & Spirits Miramar, United States Full time

    Overview · Be at the forefront of innovation and excellence as a Principal QA Analyst SAP FICO, where you'll drive impactful solutions for our clients' SAP FICO/R2R/Ariba modules. Join a dynamic team where you'll play a pivotal role in revolutionizing logistics operations. From ...

  • Bomnin Automotive Group

    Sales Bdc

    2 weeks ago

    Bomnin Automotive Group Miami, United States

    **Job Title**: Sales BDC (Business Development Center) Agent · **Department**: Sales · **Employment Status**: Full-time (Exempt) · **Reports To**: BDC Operations Director and Chief Operating Officer (COO) · **Job Summary**: · As a Sales BDC Agent at Bomnin Automotive, you will pl ...

  • Lithia & Driveway

    BDC Agent

    2 weeks ago

    Lithia & Driveway North Miami, United States

    Dealership:L0533 Subaru of North Miami · Subaru of North MiamiBDC Agent · Hourly $15.00 plus commission · 8:00 am - 5:00 pm · 11:30 am - 8:00 pm · Join the Award-Winning Lithia & Driveway Team · If you are a customer service professional with great people and computer skills, APP ...

  • Honda Of South Miami

    Business Development Agent

    1 day ago

    Honda Of South Miami Miami, United States

    Honda of South Miami is looking for Business Development Center Agents for the Sales Department. We have an excellent management team and are family owned and operated. Our employee support is unmatched. · This will be hourly with competitive pay starting at $12 per hour with bon ...

  • Subaru of North Miami

    Bdc Agent

    2 weeks ago

    Subaru of North Miami Miami, United States

    **Dealership**: L0533 Subaru of North Miami · **Subaru of North Miami**: · **BDC Agent**: · **Hourly $15.00 plus commission** · **8:00 am - 5:00 pm** · **11:30 am - 8:00 pm** · **Join the Award-Winning Lithia & Driveway Team**: · If you are a customer service professional with gr ...

  • SYNERGY AUTO DEALS LLC

    BDC / INTERNET SALES Representative

    5 days ago

    SYNERGY AUTO DEALS LLC Davie, United States

    Job Description · Job DescriptionJob Description · Synergy Auto Deals is looking for talented and outgoing individuals for our BDC Sales and Customer Service Team BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as w ...

  • Best Roofing

    Construction Sales Account Manager

    5 days ago

    Best Roofing Fort Lauderdale, United States

    TITLE: Construction Account Manager · EMPLOYMENT CATEGORY: Regular/Full Time · LOCATION: Fort Lauderdale, FL · SHIFT: Flexible · REPORTS TO: SVP of Construction · OBJECTIVE/MISSION: · Partner with the resources provided (BDC, Estimators, Take-off Teams) to meet the needs of ...

  • Best Roofing

    Construction Sales Account Manager

    1 week ago

    Best Roofing Fort Lauderdale, United States

    Introduction · Best Roofing offers a range of employment opportunities for employees committed to customer satisfaction and personal development. As family owned company, Best Roofing is dedicated to the community and knows the value in the word "family". We value our employees; ...

  • Southern Glazer's Wine & Spirits

    Principal QA Logistics WM/WMI/P2D

    2 weeks ago

    Southern Glazer's Wine & Spirits Miramar, United States

    What You Need To Know · Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To crea ...

  • MIAMI LAKES AM & CJ

    bdc/ team lead

    2 weeks ago

    MIAMI LAKES AM & CJ North Miami Beach, United States

    The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door. · Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting app ...

  • Bomnin Automotive Group

    Customer Care Associate

    3 weeks ago

    Bomnin Automotive Group Homestead, United States

    **Job Description: Customer Care Associate** · **Job Status**: Full-time, non-exempt · **Reports To**: BDC Operations Director, Controller/Office Manager · **Position Overview**: As a Customer Care Associate at Bomnin Automotive, you will be the initial point of contact for custo ...