bdc/ team lead - North Miami Beach, United States - MIAMI LAKES AM & CJ

MIAMI LAKES AM & CJ North Miami Beach, United States

2 weeks ago

Description

The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door.

Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer.

Make outbound calls daily
Send emails/texts to communicate with customers
Answer all incoming phone calls according to our guide and schedule a sales appointment.
Log all Customers and comments pertaining to the customer conversation
Schedule follow-up contact if no appointment is made.
Confirm scheduled appointments.
Follow-up and reschedule no-show customer appointments.
Follow up with Sales Department to determine if the appointment was kept and the outcome.
Contact Customers based on current marketing initiatives.
Respond to Customer website requests.
Follow up on Internet Customer emails according to a pre-determined timeline.
Ability to meet or exceed monthly goals.

Qualifications:

Previous experience as BDC representative
Previous experience with the process of the scripts/guides
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written and communication skills including the ability to communicate effectively and efficiently.
Organized, ability to multitask, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential.

What We Offer:

Salary plus generous commission structure
Tremendous product & inventory
Ongoing company-wide training
Strong company reputation
Growth opportunities
Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy ongoing training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
Florida Drug-Free Workplace: Pre-employment Drug Testing

Job Type: Full-time

Pay: $50, $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay
Commission pay

Experience:

BDC Representative: 1 Year minimum
customer service: 2 years (Required)

We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

"Florida Drug-Free Workplace: Pre-employment Drug Testing"

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