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    Client Support Team Lead - Hialeah, United States - The Ward Law Group, PL

    The Ward Law Group, PL
    The Ward Law Group, PL Hialeah, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionCompany Description

    The Ward Law Group, voted best places to work for the past two years is where your work really matters Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land."

    Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

    Job Description

    As a Client Support Team Lead, you will be responsible for ensuring your team members provide a meaningful connection with our clients and other team members. Our Client Support team is composed of goal-oriented innovators looking to building the best relationships and experiences that impacts not only our clients, but that continues to be a game changer in the client experience industry worldwide.

    Client Support Team Lead responsibilities are the following:

    • Ensuring all team members warmly greet clients and vendors that visit our offices and making sure they are comfortable, listened, and assisted.
    • Ensure the lobby area and conference rooms are tidy.
    • Supervise the answering, screening, and transferring of incoming calls to the appropriate person through a multi-line phone system
    • Supervise the Referral & Scheduling team to ensure all tasks and responsibilities are being completed and KPIs are being met.
    • Supervising the Mail team to ensure all inbound and outbound mail are being processed according to their KPIs.
    • Manage schedules to ensure there is sufficient coverage for all offices. This will include anticipating hiring needs and conducting interviews.
    • Providing coaching and feedback sessions to team members when improvements are necessary.
    Qualifications

    The right candidate must speak English and Spanish fluently.

    • Must have at least one to two years of management experience managing at least five people.
    • Must be punctual.
    • Polished professional with outgoing attitude, be a team player and love to make our clients feel at home
    • Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.
    • Multitasking and time-management skills, with ability to prioritize tasks.
    • Call center experience helpful but not necessary.

    Benefits of joining The Ward Law Group:

    • Salary range: $ $30.00 hourly (based on experience)
    • Observed Holidays Paid
    • Two weeks Paid Time Off Per Year
    • 401k Match
    • Employer paid Health Insurance
    • Short-Term and Long-Term disability insurance
    • Life Insurance
    • Networking opportunities to build connections at our events (including after office hours Happy Hours)
    • Travel opportunities with all expenses covered after one year of your service to our team
    Additional Information

    We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients

    All your information will be kept confidential according to EEO guidelines.

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