Client Service Manager- Therapy - Denver, United States - MGA Homecare

MGA Homecare Denver, United States

3 weeks ago

Description

**Client Service Manager- Therapy**

Denver, CO, USA

Full-time

**Company Description**

***Welcome to the team***

Our team is comprised of nurses and other healthcare professionals who are more than just providers, theyre partners. If you have a passion for helping others and want to make a true difference in your community, MGA Homecare is the place for you

***Make an Impact*** - Health happens at home, not only the hospital.

***Create Rewarding Patient Relationships*** opportunity to provide holistic care in the patients home while educating family members on best care practices.

***Care for Diverse Patient Populations*** - home healthcare nurses serve patients from various backgrounds and ages.

***Find Autonomy and Independence*** - Home nursing gives nurses a chance to be more innovative than any other setting.

***Create a Flexible, Customized Career*** opportunity to choose your schedule and a career path of growth.

**Job Description**

**Job Summary**

The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Director of Operations.

**Duties and Responsibilities**

Demonstrates a working knowledge of private duty nursing services and the deficits/diagnosis/vocabulary associated with those services.

Collects and documents Referral information for nursing services.

Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem solving barriers to services being initiated.

Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding nursing services.

Coordinates admission prior to therapy evaluation with client caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.

Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.

Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.

Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.

Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.

Sets proper and realistic expectations with clients regarding MGAs service capabilities.

Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.

Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.

Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.

Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.

Participates in the on-call rotation for after-hours service issues.

Effectively supports and executes the mission, ethics, and goals of the company.

Represents MGA and themselves in a positive and professional manner.

Completes work within the designated time.

Demonstrates a high level of honesty, integrity and accountability.

Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.

**Qualifications**

Bachelors Degree Required

2+ years experience in customer service role

1+ years experience in management position preferred

Reliable means of transportation and flexibility to travel

Current state drivers license and automobile insurance.

Must demonstrate ability to meet deadlines

Strong communication skills required

**Additional Information**

**The pay range for this position is $45,000-$50,000 annually.**

**Benefits are available to eligible employees on the first of the month after 30 days of employment and include:**

Health, Dental & Vision Coverage

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

401(k) retirement plan

Paid Time Off (PTO)

Company Paid Holidays

100% Company Paid Life Insurance

Critical Illness/Accident Insurance

Hospital Indemnity Insurance

Identity Protection Plan

Legal Care Plan

All your information will be kept confidential according to EEO guide.

Client Service Manager- Therapy

Denver, CO, USA

Full-time

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Client Service Manager- Therapy - Denver, United States - MGA Homecare

Description

Therapy Manager