Integrated Logistics Global Business Manager - Durham, United States - Kuehne + Nagel

Kuehne + Nagel Durham, United States

1 week ago

Description

Integrated Logistics Global Business Manager | United States | US2040343

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Durham branch is looking for a new Integrated Logistics Global Business Manager to join our Integrated Logistics team.

YOUR ROLE

The Business Manager is responsible for the commercial client relationship, management of the client contract, client P/L and client specific services including direct management of commercial team resources allocated to the account. The Business Manager ensures that the global and/or regional needs of the customer are being met by KNIL, ensuring the account remains profitable for KNIL business & becomes a strategic relationship partner for growth. The Business Manager will interact across all KNIL internal functions to deliver on the value proposition to the customer and with the other regions to maintain global consistency.

YOUR RESPONSIBILITIES

Own the overall commercial relationship, P&L, and responsibility for the Client engagement
Proactively manage the Client engagement through close contact with project owners and key customer contacts
Act as project manager for specific areas of client engagement (I.e. Scope Expansions, Solution Change Requests, etc.)
Understand Client strategies and direction
Manage customer expectations according to contracted service level agreement and financial objectives to ensure targets are met
Collect, interpret, and provide the Client-specific requirements to the internal, shared operations team to ensure successful delivery of requested services
Collaborate with functional managers & direct reports to establish goals and objectives for resources allocated to the account team
Coordinate contracts and activities across regions to ensure profitable performance of the account
Identify and support projects to drive cost savings and operational improvements for the client and additional revenue for KN
Support development of internal and external business cases to justify additional scope, services and projects
Develop opportunities to grow our business with the client
Collaborate with internal Customer Analytics Manager to develop, produce and present KPIs for the Client
Manage all aspects of direct reports, including but not limited to, goal and objective management, target setting, performance reviews, hiring decisions, etc.
Point of escalation for customer concerns

YOUR SKILLS AND EXPERIENCES

Ability to resolve customer issues
Ability to coordinate groups internally
Ability to make decisions based on impact to account and global/regional profitability
University degree in Logistics or Business-related field
Minimum 5 years of experience in managing key logistics processes, such as: warehousing, order execution and transportation operations management
Strong analytical ability
Superior interpersonal and relationship management skills
Must be highly organized self-starter and proficient in use of PC/MS office suite
Understanding of Supply Chain Management roles and responsibilities
Ability to link and articulate process change to multiple levels within the organization as well as customer groups
Able to meet objectives with minimal direction from supervision and make sound business decisions
Strong working knowledge in project management with demonstrable project/customer focused accomplishments
Excellent communication and facilitation skills; one on one and in groups
Ability to analyze and effectively communicate technical and business impacts
Travel (approximately 30%)

GOOD REASON TO JOIN

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.

ABOUT KUEHNE+NAGEL

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

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