Jobs
>
Austin

    Senior Team Lead, Customer Support - Austin, United States - ASML US, LLC

    ASML US, LLC
    ASML US, LLC Austin, United States

    1 week ago

    Default job background
    Description


    We appreciate your interest in becoming part of our team Although we do not have an immediate opening, we value proactive candidates like yourself who are looking to build a meaningful career with ASML.

    We will keep your application on file and confidential for future consideration. (Applying to a "future openings" posting does not guarantee employment.)
    Introduction

    ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.

    We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

    Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

    The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites.

    This role sits within EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron).

    This Senior Team Lead will have 12-15 direct reports that vary from SAP Analysts to Technical Project Coordinators and be responsible for 1:1 coaching, annual performance reviews, customer escalations, and project deadlines.

    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
    Role and Responsibilities
    Manage the engineering teams that perform the installations.

    Drive the operational performance of the teams including: safety, execution quality, continuous improvement, team capabilities, cost, and team utilization.

    Responsible for the personal and professional development of all Engineers within the team.

    Both to ensure personnel are at peak operational readiness to support installations today but also developing the team to meet future business needs.


    Manage stakeholders include the customers, the service organization that is receiving the system, and multiple internal organizations that interface with the installation team.

    Drive continuous improvement not only to optimize the performance of the team but also to improve ASML operations.

    Maintain short- and long-term detailed manpower plans and forecasts.

    Education and Experience
    Bachelor's degree in a technical field or Associate's degree in combination of equivalent years of work experience.

    Minimum 5 years' experience working in a manufacturing environment with a technical background on metrology and/or lithography.

    Minimum 2 years' experience in people leadership methodologies (coaching, mentoring, etc.).

    Minimum 6 months experience conducting annual performance reviews.

    Minimum 1 year experience in a safety environment (LOTO).

    Skills

    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that.

    You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
    To thrive in this job, you'll need the following skills:
    Understanding of project management and general logistics processes is an advantage.

    Experience with Lean philosophies.

    Must be able to read and interpret data, information, and documents.

    Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

    Result driven-demonstrate ownership and accountability.

    Demonstrate open, clear, concise and professional communication.

    Ability to establish and maintain cooperative working relationships with manager, co-workers and the customer.

    Work according to a strict set of procedures within the provided timelines. Public

    People Development skills to drive the development of people, providing coaching and feedback.

    Ability to inspire and motivate individuals and teams.

    Excellent time management and delegation skills.

    Advanced analytic and problem-solving skills, pays attention to detail and produces work that meets high quality standards.

    Diversity & Inclusion
    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.
    Other Information
    L egal/export license control.

    Customer site requires Covid-19 vaccination barring medical or religious exemption.

    Position will require travel up to 30%.

    Ability to work flexible shifts including nights, weekends and holidays.


    Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

    Occasionally required to move around the campus.


    Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus .


    EOE AA
    M/F/Veteran/Disability
    Need to know more about applying for a job at ASML? Read our.

    #J-18808-Ljbffr
  • A2i Enterprise inc

    Customer Support Associate

    1 week ago

    A2i Enterprise inc North Austin, United States

    Our company is a customer acquisitions, sales and management firm offering cutting-edge business solutions for our clients. We use a personal approach that sets us apart from competitors to attract a real voice to the value that increases customer, client, and partner interaction ...

  • Envoy

    Customer Support Specialist

    4 days ago

    Envoy Austin, United States

    **About Envoy**: · Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products th ...

  • Teampay

    Customer Support Specialist

    1 week ago

    Teampay Austin, United States

    Teampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to ...

  • Peddle

    Customer Support Agent

    6 days ago

    Peddle Austin, United States

    **Customer Support Agent - Junior Title Specialist** · We're looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high-volume of automotive title issues while maintaining excellent customer service. · **What That Means* ...

  • CKD USA Corporation

    Customer Support and Office Assistant

    1 week ago

    CKD USA Corporation Austin, United States

    : · Responsible for maintaining daily customer support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to ...

  • CKD USA Corporation

    Customer Support and Office Assistant

    1 week ago

    CKD USA Corporation Austin, United States

    CKD USA Corporation is a Japanese owned international organization that has been doing business in the United States for over 39 years. We offer a great working environment with friendly co-workers and good benefits. · CKD USA provides an extensive array of automation technology ...

  • International Biomedical

    Breast Pump Customer Support Representative

    4 days ago

    International Biomedical Austin, United States

    **Parent Care Support Representative,** · **Location: Austin, TX** · Ameda, Inc., one of the leading breast pump manufacturers for new mothers, is looking for an experienced individual to be a part of our Parent Care Service team/Call Center based in Austin, TX. · **Examples of T ...

  • TEXAS EDUCATION AGENCY

    Texas Student Data Systems Customer Support Manager

    1 week ago

    TEXAS EDUCATION AGENCY Austin, United States

    **Texas Student Data Systems Customer Support Manager (Manager VI)** **(** **)** · **Organization**: TEXAS EDUCATION AGENCY · **Primary Location**: Texas-Austin · **Work Locations**: Texas Education Agency 1701 NORTH CONGRESS AVENUE Austin 78701 · **Job**: Management · **Employee ...

  • Axelon

    Customer Support

    1 week ago

    Axelon Austin, United States

    "This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted." Overall Purpose: This position will provide support for *** Managed Customers. Roles & Responsibilities: 1) Customer call receipt; first point of contact fo ...

  • Hippo Insurance

    Customer Support

    1 week ago

    Hippo Insurance Austin, United States

    **Team Lead, Customer Support** · at Hippo Insurance Austin, TX **Location:** Austin, TX · **Job Title:** : Team Lead, Customer Support · **Reporting to:** Customer Support ManagerHippo is a high-growth technology-first company that is challenging the insurance industry. Our a ...

  • ASML Holding

    Customer Support Engineer

    23 hours ago

    ASML Holding Austin, United States

    Location · Austin - TX, US · Team · Customer support · Experience · 0-2 years · **Introduction to the job** · ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-ef ...

  • Hippo Insurance

    Customer Support Coordinator

    5 days ago

    Hippo Insurance Austin, United States

    Title: Customer Support Coordinator · Location: Austin, TX · Reporting to: Customer Support Manager · StartDate : To be determined · About Hippo: · Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human tou ...

  • Teamtailor

    Customer Support Agent

    5 days ago

    Teamtailor Austin, United States

    Let's shape the future of recruitment together · Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. · Being a part of Teamtailor means joining a dynamic, international tech company where you c ...

  • Dealhub

    Customer Support Champion

    1 week ago

    Dealhub Austin, United States

    ** Customer Support Champion** · Customer Success USA, Austin **Description** · is known for its professional and thorough support team, and its kind and patient attitude. · As a hyper-growth company, with more and more customers who choose to work with us, our Support team is ...

  • Hippo Insurance

    Customer Support Representative

    5 days ago

    Hippo Insurance Austin, United States

    Title: Customer Support Representative - P&C Licensed · Location: Austin, TX · Reports To: Manager, Customer Support · StartDate : June 3rd, 2024 · About Hippo: · Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology w ...

  • R.S. Hughes

    Customer Support Representative

    5 days ago

    R.S. Hughes Austin, United States

    **Customer Support Representative (Austin, TX)** · - Austin · Austin, TX, USA · Full Time · **Customer Support Representative** · R.S. Hughes Company, Inc. is seeking a dynamic full-time Customer Support Representative to join our team. You will join the Inside Sales Team to ...

  • Qonten

    Customer Support Representative

    5 days ago

    Qonten Austin, United States

    **Customer Support Representative** · | Mon, 31 Jan :13:32 GMT · Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and complaints. This position can be done entirely remotely as long as the tea ...

  • Springdale Ventures

    Customer Support Associate

    1 week ago

    Springdale Ventures Austin, United States

    Location **Customer Support Associate** · Company Location Austin, Texas Other Other **Job Description** · Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we e ...

  • STN, inc.

    Customer Support Associate

    3 days ago

    STN, inc. Austin, United States

    Job Description · Job DescriptionThe Customer Support Associate is responsible for all aspects of the company's consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Support Associate will be responsibl ...

  • ShipperHQ

    Head of Customer Support

    5 days ago

    ShipperHQ Austin, United States

    Job Description · Job DescriptionHead of Customer SupportShipperHQ is seeking a talented Customer Support Professional, who isn't afraid to roll up their sleeves and lead our Technical Support Team. · About Us: · ShipperHQ is headquartered in Austin, TX making a big impact in the ...