Customer Support and Office Assistant - Austin, United States - CKD USA Corporation

CKD USA Corporation

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CKD USA Corporation is a Japanese owned international organization that has been doing business in the United States for over 39 years.

We offer a great working environment with friendly co-workers and good benefits.

CKD USA provides an extensive array of automation technology products, including pneumatic and electric actuators, directional control valves, vacuum components, air preparation, and process valves.

CKD components are found in a wide range of industries, from semiconductor and medical to automotive and packaging. CKD products are specified in automation and machinery by OEMs and end-users globally.

CKD USA's distribution network, combined with unsurpassed product breadth, provides our customers with world-class solutions delivered anywhere in the United States.

High volume interaction with office teammates and local customer base. Maintain open communication with General Manager, Management Team, HR, Outside Sales, Technical Support, and Production.

Responsibilities:

Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
Manage the full cycle Manufacturing Order Process, including releasing and distribution of manufacturing order to respective locations for processing.
Provide delivery control as required by customers using all available tools. Manage open orders and ensure seamless coordination across departments for ontime shipments to customers.
Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
Support sales team by responding to requests for reports, inventory inquires, shipping notifications and customer communication in a timely manner.
Provide support to assigned account and sales team using all available tools.
Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
Communicate with CKD overseas regarding product expedites, custom part verifications, custom products, and pricing.
Oversee efficient returns management processes to ensure timely resolution and customer satisfaction.
Issue and assist with seamless coordination of service repair orders in the system. Facilitate effective collaboration among multiple departments to create and close out repairs.
Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
Assists in coordinating internal meetings, managing assigned budget, and developing event plans.
Greet, direct, and handle requests from visitors and vendors and make appointments as necessary.
Operate telecommunication system by being primary contact for answering phones and providing information to callers, taking messages, or transferring calls to appropriate individuals.
Makes lodging arrangements for the management team and visitors when needed.
Runs errands for office such as lunch pick up for meetings, office supplies and going to the post office etc.
Monitor internal office and kitchen supply inventory and communicate purchasing needs to accounting.
Monitors office equipment, kitchen appliances and office plants, and provides or arranges maintenance when necessary.
Monitors and ensures a clean and organized office environment, including kitchen and receptions area by managing and ensuring communication with the office staff and cleaning company.
Open, read, route, and distribute incoming mail or other materials and respond accordingly to requests.
Present a positive and respectful professional image towards customers and coworkers and make decisions based on company policies and processes.
Perform other duties as assigned.

Requirements:

23 years of inside sales or customer support/service experience.
Excellent attention to detail and problemsolving ability.
Good written, verbal, and interpersonal communication skills.
Standard computer knowledge in Excel, Word and Outlook
Experience with Dynamics or other Enterprise Resource Planning software a plus.
Must be able to work well in a team and or individually.
Work effectively with a multinational team.
Semiconductor, Pneumatic, Fluid Power background a plus
Japanese bilingual a plus.

Physical Activity Requirements:

The
Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires mínimal lifting typical of an office environment.

Standing, walking less th