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    Customer Support Associate - Austin, United States - Springdale Ventures

    Springdale Ventures
    Springdale Ventures Austin, United States

    3 weeks ago

    Default job background
    Description

    Location **Customer Support Associate**

    Company Location Austin, Texas Other Other **Job Description**

    Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to - our subscribers. Your job goes way beyond closing out tickets and responding to emails (although you should love coming up with creative responses to customer service queries). You will personally be responsible for driving the most important metric that drives our business - customer retention. This will require thinking critically about the feedback given by customers, being data-driven, creative, dedicated, and summarizing and bringing critical information back to the team.

    **Qualifications**

    Company Description

    At Literati, we believe in the power of great books. We're on a mission to curate transformative literary experiences for every reader: anyone who dreams, anyone who wonders, of any age. There are some stories no child should live without and no adult should ever forget.

    WE'RE GOOD AT:*

    Bringing the fire. We are a startup, with all the fierce dedication and sparkling energy to accomplish great feats. Iron sharpens iron, and so we've refined our teams from only the strongest metals: open minds, bright ideas, and bold determination.

    **YOU'RE GOOD AT:**

    Problem solving

    Empathy

    Technology

    Being a team player

    Adaptability

    Autonomy

    Thriving in a fast paced, startup environment

    **YOU WILL NEED:**

    1+ year of customer support experience

    Excellent computer skills

    Ticketing system experience preferred

    **YOUR DAY-TO-DAY WILL LOOK LIKE:**

    Manning the lines of the "Jolly Postman" customer support account by responding to customers over Kostomer email, phone, and Live Chat

    Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn

    Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issues

    Make data-driven recommendations to the company based on trends in customer tickets

    You may be asked to contribute to projects outside of customer support as-needed

    Additional Information

    At Literati, we value the power of reading for all: anyone who dreams, anyone who wonders, anyone of any age, from any background. We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people.

    **Additional Information**

    At Literati, we value the power of reading for all: anyone who dreams, anyone who wonders, anyone of any age, from any background. We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people.

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