Breast Pump Customer Support Representative - Austin, United States - International Biomedical

International Biomedical

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Parent Care Support Representative,

Location:
Austin, TX

Ameda, Inc., one of the leading breast pump manufacturers for new mothers, is looking for an experienced individual to be a part of our Parent Care Service team/Call Center based in Austin, TX.

Examples of Typical Activities:

Encourage, support, and promote customer service best practices, department morale and Ameda Inc. core values.
Display respectful, caring, and professional attitude to assist, support and troubleshoot with all customers.
Collect and professionally document all customer interaction as required by the FDA, using department standard verbiage. Escalate through the proper channels when required.
Support continuous improvement and make improvement suggestions to policy and procedures while keeping the best interest of the customer and Ameda in mind.
Perform general administrative followup and documentation of calls and questions in a timely manner.
Place orders for warranty replacement parts and enter orders for consumers when Ameda website is nonoperational.
Provide backup support for business customers when necessary.
Demonstrates regular and reliable attendance, understands and complies with all safety and health rules and regulations for the designated work areas.

Required Qualifications:

High School Diploma or equivalent
Ability to cope with a fastpaced environment
Team Player
Works well independently
Ability to multitask
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Strong analytical and strategic thinking skills
Excellent organizational skills with attention to detail
Previous work in a team environment
Open to constructive feedback
Computer skills: typing skills (min 30 words/min), Excel and Word proficiency

Preferred Qualifications

2 years previous experience in call center customer service setting; medical related field a plus
Customer Relationship Management system experience
ERP System experience, Netsuite a plus
Call center experience
Leadership experience
Familiarity with breast pump products preferred
Bilingual (Spanish) is a plus

Behavioral Competencies:

Adaptability
Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Building Strategic Working Relationships
Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

Initiates Action

Takes prompt action to accomplish objectives; takes actions to achieve goals beyond what is required; is proactive.
Contributes to Team Success
Actively participates as a member of a team to move all members toward the completion of goals.

Managing Work

Effectively manages one's time and resources to ensure that work is completed efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved.
Shows concern for all aspects of the job. Accurately checks processes and tasks.

Customer Focus

Resolves time sensitive issues by actively listening to the customer and demonstrating appropriate empathy; effectively balances the needs of the customer with the needs of the business.

Pay:
Up to $24.00 per hour

Expected hours: 40 per week

Benefits: