Customer Support Agent - Austin, United States - Peddle
Description
Customer Support Agent - Junior Title Specialist
We're looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high-volume of automotive title issues while maintaining excellent customer service.
What That Means
You'll be a key player.
You'll play an important part in resolving automotive title issues in all 50 states, improving our sales cycle, and working _on_ Peddle.
Your responsibilities will include:
- Work closely with our customers and partners to identify, record, and resolve title issues
- Use problemsolving skills and best judgment to maximize profitability
- Be a resource for our team for titlerelated inquiries
- Provide feedback to improve processes, resources, and tools
Outside of resolving documentation issues, you'll be responsible for notifying leadership when our reference materials need to be updated, and you'll share your knowledge of titles with our team so they're better equipped to deal with title-related inquiries.
What You'll Need
- 2+ years customer service experience (Automobile title processing a plus)
- Excellent verbal and written communication skills with strong attention to detail
- Wellrounded technology capability (Salesforce experience a plus)
- High school or equivalent education
What You'll Get
- $37,440 annual salary
- Remote work opportunity
- Access to robust health, vision, dental, and life insurance plans
- Employer matching 401(k) plan
- Profitsharing plan
- Generous PTO (Paid Time Off)
- Paid maternity/paternity leave
- Tuition reimbursement
- Donation matching program
- Fitness Reimbursement Program
- Company paid weekly lunches
- Student loan assistance
- Employee recognition programs
Who We Are
Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks.
We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.
No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.HP
