Jobs
>
Austin

    Customer Support Agent - Austin, United States - Teamtailor

    Teamtailor
    Teamtailor Austin, United States

    4 weeks ago

    Default job background
    Description
    Let's shape the future of recruitment together

    Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide.

    Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun

    Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.

    Now, our Austin team is expanding, and we're on the lookout for another skilled support professional to join us right in the heart of Texas.
    The CS Team on our company trip to Sicily, Italy

    As a member of our Customer Support Team, you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service, and we aim to surpass our customers' expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.

    Our goal is to ensure an exceptional experience for every user, resulting in smiles all around.

    As a part of the team, you will:
    • Provide outstanding customer service with a primary focus on live chat (Intercom), supplemented by email, Slack, and occasional outbound phone call to assist customers.
    • Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team to tackle even the most difficult cases.
    • Advocate for customer feedback, ensuring it reaches our product development department for continuous improvement.
    • Identify, verify, and report bugs to our tech team on behalf of our customers, and then keep them informed about the status of the solution.
    • Create informative self-service materials to empower our customers further.
    • Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.
    As the ideal candidate:
    • You are fluent in both written and spoken English, effortlessly communicating with precision and clarity.
    • Your customer support journey is extensive, preferably in the SaaS industry.
    • An analytical mindset drives you, always seeking insights and embracing continuous learning.
    • You have a strong passion for solving technical puzzles, adeptly troubleshooting issues, and feeling comfortable with cutting-edge technology.
    • You thrive on delivering exceptional service and possess top-notch tech proficiency.
    Your benefits as a Customer Support Agent at Teamtailor will include:
    • A comfortable work environment with a great work-life balance. ?
    • Continuous skill development training.
    • 25 days paid vacation.
    • A friendly team and an annual work trip to Europe.
    • A starter kit that includes a MacBook, iPhone, Teamtailor swag and more
    Let's team up to build a customer experience that stands out globally. Are you ready to make a real impact?

    The position is hybrid remote, based out of Austin, Texas.

    Department Customer Support Role Customer Support Agent Locations Austin Remote status Hybrid Remote Time zone CTZ
  • Teamtailor

    Customer Support Agent

    1 week ago

    Teamtailor Austin, United States

    Let's shape the future of recruitment together · Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. · Being a part of Teamtailor means joining a dynamic, international tech company where you ca ...

  • Peddle

    Customer Support Agent

    1 week ago

    Peddle Austin, United States

    **Customer Support Agent - Junior Title Specialist** · Title Solutions Austin, Texas Minimum Experience **Entry-level** Compensation **$37,440/annual salary** Customer Support Agent - Junior Title Specialist · Were looking for a highly motivated, detail-oriented, experienced au ...

  • Peddle

    Customer Support Agent

    3 weeks ago

    Peddle Austin, United States

    Job Description · Job DescriptionSalary: $37,440/annual salary · Customer Support Agent - Junior Title Specialist · We're looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high-volume of automotive title issues while ...

  • Peddle

    Customer Support Agent

    1 day ago

    Peddle Austin, United States

    **Customer Support Agent - Junior Title Specialist** · We're looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high-volume of automotive title issues while maintaining excellent customer service. · **What That Means* ...

  • Excel Fitness

    Call Center Member Support Agent Il

    1 day ago

    Excel Fitness Austin, United States

    Position: Member Support Level 2 · Reports to: Call Center Manager · Department: Call Center Operations · Purpose: Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both inte ...

  • Trusted Senior Specialists

    Virtual phone support agent

    3 weeks ago

    Trusted Senior Specialists Austin, TX, United States

    About Trusted Senior Specialists · Trusted Senior Specialists has served the senior market since 2005, by protecting their most valuable assets, their Health, Wealth, and Well-being through the profession of insurance. By partnering with Integrity Marketing Group, our firm will ...

  • Trusted Senior Specialists

    Remote Tech Support Phone Agent

    4 weeks ago

    Trusted Senior Specialists Austin, United States

    Insurance Sales Agent is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.&We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. is committ ...

  • Orchard

    Real Estate Broker Sales

    6 days ago

    Orchard Austin, TX, United States Full time

    Join Orchard Brokerage and grow your business with the team that's redefining the real estate experience. You'll get high-quality seller referrals, access to unique client products to help you close, and the support you need for you and your clients to thrive. Get up to 12 seller ...

  • The JW Team-Keller Williams Realty

    Entry Level Real Estate Agent

    6 days ago

    The JW Team-Keller Williams Realty Austin, United States

    Newly Licensed Real Estate Agent · Requires A Valid Texas Real Estate License. · Must reside in the Austin metro area. · The RE Assistant must be a friendly and social person, with the drive to help the lead agent reach collective team success while continuously progressing and m ...

  • Robert Slack LLC

    Real Estate Agent

    3 days ago

    Robert Slack LLC Austin, TX, United States Full time

    *Robert Slack Real Estate, Named #1 Team-Owned Brokerage in Florida/#4 in the Nation, Is Hiring and Expanding* · _*\*Please note: You have to be a licensed agent in the state BEFORE joining our brokerage*_ · _We have built a new team and have an immediate need for _ *EXPERIENCED* ...

  • Tech Mahindra

    GenAI -RAG or Agent

    2 weeks ago

    Tech Mahindra Austin, United States

    We are looking for Gen AI Experts in Austin,TX · About the Role: · We are seeking skilled GenAI Experts proficient in Agent or RAG Technology, to join a visionary team. This role does not require prior experience in FinTech, but a strong background in implementing GenAI, RAG, LLM ...

  • Tech Mahindra (formerly Mahindra Satyam)

    Gen AI Consultant

    1 week ago

    Tech Mahindra (formerly Mahindra Satyam) Austin, United States

    5+ years of hands-on experience in building scalable systems for training & evaluating of machine learning/deep learning models. · Experience with state-of-the-art NLP algorithms and AI models, Multi-modal LLMs, Multi-modal contrastive learning, Foundation models, Diffusion based ...

  • Ryman Hospitality Properties

    Talent Buyer

    3 weeks ago

    Ryman Hospitality Properties Austin, United States

    Responsible for providing strategic live music programming at the 350-person music club and event space, 3TEN, and supporting the programming at the 2,750-person venue, ACL Live at The Moody Theater. Book shows and negotiate offers to create the greatest utilization, revenue, pro ...

  • David Simmons - State Farm Agent

    Customer Service Representative

    1 week ago

    David Simmons - State Farm Agent Austin, United States Full time

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • TIPTON ASSET GROUP

    Leasing Agemt

    1 week ago

    TIPTON ASSET GROUP Austin, United States

    Who are we looking for? YOU · What do we need you to do? Become the friendly, public face of our property and a key representative of the management office for all current and prospective residents. · Where is the job? Austin, TX · The Job: We are looking to fill an immediate nee ...

  • Aspen Kralich - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Aspen Kralich - State Farm Agent Austin, United States Full time

    · Aspen Kralich, a proud third-generation State Farm Agent and a Class of 2001 Texas A&M University Graduate with 17 years of experience with State Farm, is eager to expand our exceptional and hardworking team. Our mission is centered on helping individuals manage life's uncerta ...

  • Moreland Properties

    Marketing Coordinator

    2 weeks ago

    Moreland Properties Austin, United States

    Moreland Properties is hiring for a Marketing Coordinator · This position is in the corporate offices located on Lake Austin Blvd and serves up to 115 agents. · Do you have an eye for great graphic design and get giddy over clever copy? Do you dream of working at a mission-drive ...

  • Ryman Hospitality Properties, Inc.

    Talent Buyer

    1 day ago

    Ryman Hospitality Properties, Inc. Austin, United States Full time

    Job Description · Responsible for providing strategic live music programming at the 350-person music club and event space, 3TEN, and supporting the programming at the 2,750-person venue, ACL Live at The Moody Theater. Book shows and negotiate offers to create the greatest utiliz ...

  • Realtor

    Retention Specialist

    2 weeks ago

    Realtor Austin, United States

    At , we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. · Building y ...

  • Mike Wilkins - State Farm Agent

    Telemarketer - State Farm Agent Team Member

    1 week ago

    Mike Wilkins - State Farm Agent Austin, United States Part time

    ROLE DESCRIPTION: · Mike Wilkins - State Farm Agent is seeking a driven individual looking to start a new career with rapid upward mobility. As Telemarketer - State Farm Agent Team Member with our agency, your primary focus will be working closely with Account Representatives unc ...