- Reflect the values of Alby Sam, LLC, (d/b/a an independently owned and operated franchise of Home Instead, Inc., an Honor Company).
- Work with other staff towards a goal of high client satisfaction.
- Work with other staff towards a goal of high Care Professional satisfaction.
- Identify and implement ways to be "proactive" instead of "reactive."
- Answer incoming calls in a friendly, professional and knowledgeable manner.
- Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
- Follow up with all client and Care Professional issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Professional records in the software system.
- Perform backup On-Call duties as assigned during Monday to Thursday weekday (5:30 pm through 8:00 am the following morning) period and/or weekend (5:30 pm Friday through 8:00 am Monday morning) period, to be paid $50 per Monday to Thursday weekday period and $50 per weekend period.
- Provide new On-Call staff with initial and "as-needed" training to ensure their success in their position.
- Provide On-Call staff with updated information at end of each business day.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Professional and client issues to ensure problems are resolved.
- Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Participate as needed in all Care Professional meetings
- Perform any and all other functions and responsibilities deemed necessary
- High school graduation or the equivalent
- 2 years of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver's license
- Part-time On-Call staff, to ensure the following;
- Submission of notes the morning after any on-call shift.
- Submission of time sheets on the 16th and 1st of each month.
- Initial training and on-going training as needed.
- Must have an understanding of and uphold the policies and procedures established by Alby Sam LLC, (d/b/a an independently owned and operated franchise of Home Instead, Inc., an Honor Company)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Professionals
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must have the availability to work evenings and weekends as required
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry
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Description
The Scheduler/Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. This position is in office in Tolland, CT. Hours are Mon-Fri 8am-5pm. Pay range is $48,000-$54,000 per year. Benefits: PTO, 401K, Telehealth.
Primary Responsibilities:
Secondary Responsibilities:
Education/Experience Requirements:
Supervisory Responsibilities:
Knowledge, Skills and Abilities:
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