- Review work and monitor phone calls for CSR's assigned to team. (Ensure work is accurate and that proper policies and procedures were followed and meet compliance, GLBA and FCRA guidelines.
- Handle escalated calls from upset clients or borrowers.
- Handle overflow calls as needed to keep customer average handle time under 2 minutes.
- Provide feedback and coaching as needed to CSR's via 1:1 meetings with each team member (at least weekly)
- Conduct regular team meetings to communicate updates and gather feedback from the team (at least monthly)
- Provide training to new hires assigned to the team as well as ongoing training for current team members.
- Assist in the preparation of annual performance reviews for assigned team members.
- Troubleshoot to come up with effective solutions for inquires from team members, clients and borrowers.
- Reallocation/assign work as needed within the team to cover in the absence /vacation of other tram members.
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Service Operations Supervisor
1 week ago
Circuit Orange County, CA, United States: · **Circuit is expanding in Los Angeles/Orange Counties and is in search of an experienced Market Supervisor to grow with us** · **Who Are We?** · Circuit's ultimate goal is to reduce congestion and its harmful effects on the environment and our quality of life. We do this by g ...
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Field Operations Supervisor
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A Tech Consulting, Inc. Orange, United States**FIELD OPERATIONS SUPERVISOR** · At A-Tech Consulting, Inc., we're not just offering a job; we're inviting you to be a part of a mission. A mission that combines growth, innovation, and a relentless commitment to creating a safer tomorrow, today. If you're driven by the desire t ...
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Supervisor, Engineering Operations
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Nikkiso Cryogenic Industries Santa Ana, United StatesCompany Overview: · **Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufact ...
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Operations Manager-bilinguals in Mandarin
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AstroAI Garden Grove, United States**"For All of Life's Adventures" is more than a slogan for us. It's a lifestyle and the core of our business philosophy. AstroAI supports the adventurer within and we encourage our customers to take risks and push the envelope.** · **Introduction**: · **AstroAI **develops tools a ...
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Operations Supervisor
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Vert Environmental @ Fullerton Placentia, United StatesOps Systems Supervisor · Vert is seeking an Ops Supervisor This key role offers significant opportunities for professional, financial, and personal growth. As our Ops Supervisor, you'll collaborate closely with various teams within the processing side of Vert. The ability to reco ...
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Operations Manager
3 weeks ago
Regenerative Medical Group Orange, United StatesRegenerative Medical Group is seeking a well experienced professional to manage day-to-day operational responsibility for a thriving and an innovative medical practice in Orange. This role includes the people management, coordination and communication between various departments ...
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Operations Supervisor/Manager
2 weeks ago
JobTracks Garden Grove, United StatesWe are seeking a dedicated and detail-oriented Customer Service Team Supervisor to join our dynamic team. The ideal candidate will be responsible for overseeing and managing a team of Customer Service Representatives (CSRs) and Customer Service Assistants (CSAs). The Customer Ser ...
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Operations Supervisor/Manager
2 weeks ago
JobTracks Garden Grove, United StatesWe are seeking a dedicated and detail-oriented Customer Service Team Supervisor to join our dynamic team. The ideal candidate will be responsible for overseeing and managing a team of Customer Service Representatives (CSRs) and Customer Service Assistants (CSAs). The Customer Ser ...
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Operations Supervisor I
2 weeks ago
Neovia Logistics Fullerton, United StatesSupervise the operations of the facility, including formulating policies, managing daily operations, and planning the use of materials and human resources to meet the business requirements. · **JOB RESPONSIBILITIES**: · - Supervise and lead work within corporate strategies, polic ...
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Operations Supervisor/Manager
3 weeks ago
ExpertHiring Garden Grove, United StatesCompensation: $33 to $33 Hourly · What's in it for you? · Fast Hiring, Multiple Positions · Flexible remote on appilcable positions · Tremendous career growth opportunities · Leadership development, including mentoring and coaching · Team building activities and social events a ...
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Operations Manager
2 weeks ago
Regenerative Medical Group Orange, United StatesRegenerative Medical Group is seeking an experienced professional to manage day-to-day operational responsibility for our office in Orange. This role will be responsible for the administrative, financial, and supervisory aspects of managing a busy medical practice. Experience in ...
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Operations Manager
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CulinaryLab Cooking School Santa Ana, United States**About Us** · From the founder of CulinaryLab, **Co-Lab** is a brand new culinary entrepreneurship start-up that launched at the 4th Street Market (4SM) in Downtown Santa Ana in August 2023. Since CulinaryLab's inception in 2016, we have trained thousands of professional and ama ...
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Operations Manager
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Horizon Dynamics New Richland, United StatesThe transportation industry is the backbone of modern society. Can you imagine using your expertise to create sustainable transportation solutions for the future? If you want to make a global impact by working with cutting-edge technology and the best teams, then you could be a p ...
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Operations Manager
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Avalon Transportation LLC Orange, United StatesJob Tittle: Operations Manager · Pay: Starting $70,000- Exempt · Shift: Monday-Friday, as needed on weekends, (Onsite) · This is a full time on site roll located in Houston, TX for a General Manager / Operations Manager with Avalon Transportation LLC. The General Manager/Operatio ...
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Operations Manager
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The Travel Corporation (TTC) Cypress, United States: · **ABOUT US** · We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positi ...
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Case Manager Supervisor
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Mercy House Santa Ana, United States**Are you ready to make an impact in your community?** · Mercy House provides dignified housing and comprehensive supportive services to a wide variety of homeless subpopulations including, but not limited to, adult men and women, families, mothers and their children, veterans, c ...
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Plant Operations Manager
1 week ago
Sun Mar Healthcare Santa Ana, United StatesJOB PURPOSE · The Plant Operations Manager is primarily responsible for management and supervision of the maintenance, dietary, and housekeeping staff. · DUTIES AND RESPONSIBILITIES · Core duties and responsibilities include the following. Other duties may be assigned. · - Develo ...
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Operations Supervisor
2 weeks ago
Athens Services Paramount, United StatesThe Operations Supervisor manages waste collection routes and driver / helper performance on a daily basis. This position ensures that driver and helper resources are adequate to meet daily operational demands. The Operations Supervisor observes and rides along on routes, coachin ...
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Operations Supervisor
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All Service Moving Bell Gardens, United States**Job Summary**: · The Operations Supervisor will be responsible for overseeing and coordinating daily activities within the operations department. This individual will ensure efficient operation processes, manage staff, and strive for continuous improvement in productivity and q ...
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Operations Supervisor
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DC Logistics LLC Ontario, United States**Supervisor**: · **About us**: · With years of experience, a dedicated staff, and up-to-date technology, DC Logistics has an extensive profile of services readily available that include: Warehousing and distribution, full truckloads, less-than-truckloads, custom invoicing and au ...