Operations Manager-bilinguals in Mandarin - Garden Grove, United States - AstroAI

Description

"For All of Life's Adventures" is more than a slogan for us. It's a lifestyle and the core of our business philosophy. AstroAI supports the adventurer within and we encourage our customers to take risks and push the envelope.

Introduction:


AstroAI develops tools and products we want and need for our own adventures, then we go out and use them to make sure everyone can enjoy our products. We don't choose products based on market interests or fancy analytics; we make our products for ourselves based on real-life needs and expectations.


AstroAI mainly engages in selling household appliances as well as automobile tools worldwide via all kinds of online channels, namely Amazon, Walmart etc.

We never cease to explore and always embrace new energy.


AstroAI is looking to hire an
Operations Manager to join our team. We are looking for someone that is going to fit into our company culture and help motivate the employees to reach their potential and business goals. Someone who has a strong work ethic and can bring the culture out through their spirit, drive, and down-to-earth attitude. The Operations Manager will plan and oversee the daily operations of the organization to ensure goals and objectives are achieved.


Supervisory Responsibilities:

• Responsible for the daily management of all departments, including team formation, training, assessment, and motivation of team members, to improve the work efficiency of the team.
• Organize and supervise the implementation of the company's various plans and promote business expansion and the realization of business goals.
• Combined with the local situation, strengthen the daily construction and publicity of the company's corporate culture, create a good working environment and living environment, and cultivate employees' sense of belonging

Duties/Responsibilities:

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Operation Improvement: Analyze and set the company's annual goals for various teams in the United States, including goals for each period, KPIs, reviews, and exchange information between the Chinese and American teams; Update the organization's operations manual and policies.
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Optimize Management: Assist the general manager in optimizing organizational structure, establish internal management mechanisms and work processes, and ensure the institutionalization, process, standardization, and refinement of management work.

In 2024, expand offline channels in the United States, expand office space in the OC office, and optimize warehouse management by pricing control or increasing sales.

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After-sale Business: Demonstrate the effects of the testing team on after-sales center business, assisting in local market research support, driving the enthusiasm of the marketing team to improve both quality and quantity of commissions, and enhancing the quality and efficiency of after-sales service in the customer service team.
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Communication: Establish communication efficiency, promote teamwork, organize and hold various meetings, and coordinate between various departments of the company with the head office; Communicate with the general Manager and the team in America to provide regular work reports, problem reviews, key points, optimization measures, etc., and report to the two General Managers in the China team to conduct regular work communication and plans for the next stage; Participate in the company's high-level meetings.
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Travel plan: For the first three months will need to communicate and work in various offices in the US and China, etc.
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Other duties: Performs other related duties as required.


Required Skills/Abilities:

• Prior leadership experience, managing teams and building employees to reach their highest potential.
• Ability to communicate in different situations and environments. Communicating to promote coordination and teamwork.
• Logical and strong decisionmaking skills, while having flexibility to adjust and change as business needs change.
• Ability to work under pressure while staying motivated and adapting to different environments.
• Excellent organizational skills, attention to detail, and innovative.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Proficient in Chinese and English, strong in listening, speaking, reading and writing, proficient in using various office software

Education and Experience:

• Bachelor's degree in Business Management, Business Administration, or related field required; M.B.A. preferred.
• Certification through the Institute of Certified Professional Managers (ICPM) preferred.

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Five years of related experience required. More than
five years of department-level management experience, and be familiar with relevant policies, laws and regulations, and industry knowledge of the cross-border e-commerce industry preferred


Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

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