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Alexandria

    Business Analyst, ERP Support - Alexandria, United States - National Industries for the Blind

    National Industries for the Blind
    National Industries for the Blind Alexandria, United States

    5 days ago

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    Description
    Job DetailsLevelExperiencedJob LocationNIB HQ
    • Alexandria, VAPosition TypeFull TimeEducation LevelBachelorsSalary Range$70, $87,500.
    00 Salary/yearTravel PercentageLess than 5%Job CategoryInformation TechnologyDescriptionJob IdentificationTitle: Business Analyst, ERP

    Support Department:
    Information Technology

    Reports To:

    Program Director, ERP SupportLocation: Alexandria, VAGrade 18FLSA Status: Exempt Statement of PurposeProvided support services for organizational Enterprise Resource Planning (ERP) systems.

    The Business Analyst, ERP Support will provide daily support to ERP system users and consult with members of the business community at all levels to identify current operation procedures, clarify program objectives, interpret, and evaluate business requirements and provide effective, efficient, and innovative system and programming solutions in a fast-paced team-oriented environment.

    Collaborate with business users, affiliated organizations and vendors on technical EDI issues and initiatives.

    Business CommunicationsEmployees in Other Divisions FrequentlySupervisory Personnel OccasionallyAssociated Agency Personnel FrequentlyFederal and/or State Government Agencies RarelyThird Party Vendors and Contractors Frequently EducationB.S.

    degree in a related field from an accredited university or college preferred. An equivalent combination of education and experience may also be acceptable.

    Training and Specialized KnowledgeOracle Enterprise Business Suite (EBS) supply chain managementE-commerce and Electronic Data Interchange (EDI) principles and practicesOracle Business Intelligence (BI)SQL Developer or Plus Familiarity with Oracle table structures and relationshipsSkilled user of Microsoft products (e.g., MS Office & Visio)Business process and system analysisStrong analytical, critical thinking and problem-solving skillsEffective communication skills (e.g., ability to present complex findings to a non-technical end-user audience.)Core CompetenciesAccountability Communication SkillsEthics /IntegrityCustomer CareJob Knowledge/ Technical SkillsProcess improvement Experience3+ years with ERP systems maintenance and operations3+ years with SQL Developer or Plus 3+ years customer service related to supply chain systems.3+ years quality assurance and quality testing of ERP system data3+ years working with supply chain transactions (e.g., Contracts, SO, PO) 3+ years working with Oracle EBS operational/supply chain management functionality.3+ years working with Oracle in manufacturing, distribution or government contracting environment.

    3+ years of experience in report design and development3+ years of experience in data analysis and management3+ years of experience in detailed business process and system analysis TravelLimited Specific Duties and ResponsibilitiesProvide Oracle EBS system support services; back-office tasks and ad-hoc end-user issues.

    Maintain an in-depth familiarity with current Oracle tasks and processes spanning across end-users in various departments.
    Maintain a working knowledge of the ERP IT team's other functions and processes.
    Develop, design, and manage business intelligence solutions for the organization.

    Perform daily system proactive monitoring for problems and anomalies affecting Oracle and lead correction action on issues as they arise.

    Serve as a point of contact for system support issues for operations management functionality. Coordinate activities with service providers and IT staff.
    Maintain and run concurrent programs, both scheduled and unscheduled, that process records in Oracle. Troubleshoot problems as they arise.

    Troubleshoot functional system issues, working closely with Oracle technical support, service providers, end users and in-house technical staff to coordinate problem resolution.

    Develop basic-to-intermediate level queries and reports.

    Perform quality control and quality assurance monitoring of system data through the development and execution of database queries or similar tools.

    Support end-users in processing, exporting, and importing data. Perform data loads, where/when necessary.
    Create and maintain documentation on systems requirements, system functional design, business processes, procedures, and systems configurations.
    Provide business and system analysis on functional support issues.
    Maintain general system functional administration best practices.
    Provide support for ERP training programs including training content development.
    Provide functional implementation and upgrade support services. Participate in system implementation and upgrades activities.
    Perform systems analysis including business process, feasibility, requirement identification and cost-benefit. Assist with system functional and integration testing including plan development, routine creation, regression, and user acceptance.
    Participate in RFP/RFI development and proposal review activities. This job description does not imply that these are the only duties to be performed.

    The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

    NIB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERNIB is an Equal Opportunity/Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or protected Veteran status.

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