- Provide strong leadership, mentorship, and guidance to a diverse team of professionals.
- Foster a positive work environment that promotes teamwork, collaboration, and a customer-centric culture.
- Set performance goals, provide regular feedback, and conduct performance evaluations for all team members.
- Identify training and development needs, and ensure the team is equipped with the necessary skills to excel in their roles.
- Oversee strategies to grow and retain our membership base, ensuring customer satisfaction and loyalty.
- Coordinate and implement innovative marketing initiatives and campaigns to drive membership sign-ups and renewals in cooperation with our Membership Coordinator.
- Analyze membership data and market trends to identify opportunities for enhancing the membership program and improving customer experience.
- Collaborate with cross-functional teams to ensure seamless integration of the membership program with overall business operations.
- A prioritization of the utmost safety of all staff, patrons, and equipment within the facility.
- Oversee day-to-day store operations, including inventory management, visual merchandising, range operations, training, and customer service.
- Develop and implement effective sales strategies to meet or exceed revenue targets.
- Monitor key performance indicators (KPIs) and implement corrective actions as necessary to achieve financial goals.
- Ensure compliance with company policies, procedures, and operational standards.
- Foster a customer-centric environment by ensuring that exceptional customer service is delivered at all times.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Continuously seek ways to improve the customer experience through process enhancements and staff training.
- Conduct market research and competitive analysis to identify business growth opportunities.
- Develop and maintain relationships with vendors, suppliers, and business partners.
- Explore potential collaborations, sponsorships, and strategic alliances to expand the company's reach.
- Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
- Proven experience as a General Manager or similar leadership role in the retail industry.
- Strong knowledge of retail operations, including inventory management, visual merchandising, and sales techniques.
- Experience managing membership programs and driving customer loyalty initiatives.
- Excellent communication, leadership, and interpersonal skills.
- Analytical mindset with the ability to leverage data to make informed business decisions.
- Proficiency in using retail management software and tools.
- Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for delivering exceptional customer experiences and a strong commitment to customer satisfaction.
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General Manager - Kenosha, United States - Tawani Enterprises
Description
Job Description
Job Description*** MUST HAVE FIREARMS RETAIL EXPERIENCE ***
Company Overview:
At Mission 94 Firearms Education Center (M94), we are a new Firearm Range and Retail operation that offers a wide range of high-quality products and services to our valued customers. We take pride in providing exceptional customer experiences and maintaining a strong sense of community through our membership program. As we continue to grow, we are seeking a dynamic and experienced General Manager to lead our team and drive our operations to new heights.
Position Overview:
As the General Manager, you will be responsible for overseeing all aspects of our range and retail store, with an added focus on overseeing our membership program. You will be a key player in developing and implementing strategies to drive sales, enhance customer satisfaction, and maximize profitability. This role requires strong leadership, exceptional organizational skills, and a keen eye for business development opportunities.
Responsibilities:
Leadership and Team Management:
Membership Program Management:
Range and Retail Operations:
Customer Experience:
Business Development:
Qualifications:
Join our team and be part of a vibrant retail environment where your leadership and strategic vision will make a significant impact on the success of our store and membership program. Apply today and embark on an exciting journey with Mission 94.
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