- Answer phone calls professionally and communicate clearly with Customers and Internal teams
- Triage incoming tickets, investigate, troubleshoot and work on ticket resolution
- Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues. Represent the TAC Team in customer calls & bridges and during high severity outage situations.
- Ensure the latest ticket status ticket status is provided to the customers
- Software and patch upgrades on network element to support feature testing and issue resolution verification
- Provide 24X7 support as needed for commercial Network outages and network performance issues.
- Implement MOPS, knowledge based articles, and how to procedures.
- Customer service skills including answering phone calls
- At least 2-5 years of experience in Telecom environment.
- Willing to work any shift assigned – morning/mid/night shift and weekends
- 4G LTE and 5G wireless basic knowledge and experience
- Basic Knowledge of wireless network architecture, protocols, RF optimization and standards
- Knowledge of wireless network deployments, installation and commissioning processes.
- Experience using an OSS platform for network management
- Bachelor's degree in Telecommunication Engineering or Network Engineering
- Basic knowledge of 4G and 5G technologies is a must
- Basic understanding of Virtualized and cloud networking is a plus
- User-level experience using UNIX/ LINUX commands is must (Advanced Unix skills is a plus)
- Excellent Microsoft Office Skills required - Advanced Excel Skills with macro/VB is a plus
- Shell scripting or any scripting knowledge is a plus
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Support Engineer
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ClifyX Plano, United StatesContract Position Support Engineer - Plano, TX - LTIMindtree · 1265020, $70/hr, LTIMindtre · Support Engineer · Preferred Location:Plano, TX · Analyze functional and technical specifications/Figma/swagger/acceptance criteria, Sequence diagrams and other related requirement do ...
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Support Engineer
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Support Engineer
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Smart Data Solutions LLC Plano, United StatesJob Description · Job DescriptionAs a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which ...
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Application Support Engineer
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Hexaware Technologies Plano, United StatesApplication Support Engineer · Job Location: Plano, TX · Need candidates who are Local to Plano OR willing to relocate to Plano. · Work Model: Onsite from Day1 - Hybrid (3 days onsite, 2 days remote) · Willing to work in rotational shifts. · Technical Skills: · 3 years of experie ...
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Desktop Support Engineer
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Application Support Engineer
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Customer Support Engineer
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Enghouse Systems Plano, United States**Customer Support Engineer** · Customer Support Phoenix, Arizona Department **Customer Support** Minimum Experience **Mid-level** The Customer Support Engineer Level 2 has a technical support background with experience supporting Enghouse Interactive products, cloud solutions, ...
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Customer Support Engineer
2 weeks ago
WorldLink Plano, United StatesCustomer Support Engineer · Other Area(s) Plano , TX W2 Feb 28, 2022 **TITLE:** Customer Support Engineer · **POSITION TYPE:** Full-Time (W2) · **LOCATION:** Plano, TX **ABOUT Worldlink:** · From AI/ML to next-generation communications, WorldLink is the engine driving transfo ...
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Manager, Engineering Support
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RPA Support Engineer
3 weeks ago
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Customer Support Engineer
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Tipalti Plano, United States**Customer Support Engineer** · at Tipalti Plano, Texas, United States Joining Tipalti means you're stepping onto a fintech unicorn rocketship pointed towards greatness. We're the financial operations experts powering high-velocity companies and eliminating the pain in payments. ...
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Technical Support Engineer
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Technical Support Engineer
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Technical Support Engineer
1 week ago
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Technical Support Engineer
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Support Engineer I
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Technical Support Engineer
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Production Support Engineer
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Desktop Support Engineer
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Coupa Support Engineer
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Saxon Global Plano, United StatesHello, · Hope you are doing great. · Please let me know if you are interested with below position. · Position - Coupa Support Engineer · Location - Remote · Job Type - long term contract · •Good understanding on Procure to pay process , indirect procurement functions , Acco ...
Operations Support Engineer - Plano, United States - Further Enterprise Solutions
Description
Description:
Responsibilities
Experience
Educational Requirements