Support Engineer I - Plano, United States - Trintech

    Trintech
    Trintech Plano, United States

    1 month ago

    Default job background
    Description
    WHAT YOU'LL DO
    • Understand customer issues and then diagnose root cause and required corrective actions for Trintech products.
    • Diagnose, test, and communicate solutions to all levels of customer IT and Account staff and management. Ensure resolutions are provided within the required customer time frames and business deadlines.
    • Open Service Requests, and track inquiry resolution progress and provide continuous follow-up.
    • Work cross-functionally with Trintech internal teams including SaaS Ops, Services, & Customer Success to achieve resolutions or provide customer update
    • Participate in UAT testing on major releases of Trintech Software to identify software defects and to ensure a high-quality customer experience.
    WHO YOU ARE
    • 1-2 years of technical experience in a SaaS Software environment desired
    • Exceptional customer service skills, excellent communication skills, attention to detail, and possess a good work ethic
    • Basic/intermediate SQL knowledge preferred.
    • Experience using Salesforce or other CRM ticketing systems a plus.
    WHAT WE OFFER
    • Hands on career development
    • Unlimited paid time off
    • Hybrid schedule
    • Comprehensive healthcare and wellness programs
    • 100% company-paid volunteer time
    • 401k with a company match
    • Pet Insurance
    • Tuition/Continuing Education reimbursement program
    • Bonus Potential - Quarterly and Holidays Worked
    At our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

    Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to and we will work with you to accommodate your needs.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.