Desktop Support Engineer - Plano, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Description

    • Win Desktop and Laptop BuildRefurbishment, OS Installation, Applicationinstallation via SCCM, Active Directory Management.
    • Providing support for Desktop/Laptop in MMD infrastructure
    • CMDB Management
    • Providing Desktop Support and addressing tickets for WIN-10Deployment related issues and requests.
    • Hand hold customer in installation of any applications, 1stLevel of technical support
    • Troubleshooting and resolving users desktop/laptop/tablets issuesremotely
    • Identification, troubleshooting and resolution of various servicesrunning on Windows Operating system