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Specialist
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ApTask Atlanta, United StatesSr. SWIFT Specialist · Atlanta, GA || Richmond, VA · 12+ Months Contract · Overview · This role is responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to deliver significant business outcomes. Key responsibilities inc ...
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Specialist
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ApTask Atlanta, United StatesSr. SWIFT SpecialistAtlanta, GA || Richmond, VA12+ Months ContractOverviewThis role is responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to deliver significant business outcomes. Key responsibilities include working ...
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specialist
1 week ago
HCL Technologies Atlanta, United StatesJob Description (Posting). · Role Definition · Job Title: Deskside Services Engineer · Reporting to: Regional Manager · Minimum Experience 2 -3 Years of Deskside Services Technician · Background · As a member of the Onsite Support team, the candidate will provide high quali ...
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Billing Specialist
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Telecommunications Specialist
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Telecommunications Specialist
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Specialist in Neurology
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Specialist in Psychiatry
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Nursing specialist
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Specialist, Order Processing
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Right of Way Specialist
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Student Services Specialist
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State of Georgia Atlanta, United States**Job Summary** · The Georgia Department of Education (GaDOE)-Georgia Virtual School (GaVS) is hiring for an experienced Student Services Specialist. Under broad supervision, plans, coordinates, oversees and may develop requested improvement team activities in a variety of educat ...
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Retail Sales Specialist
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Marketing Specialist
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Administrative Specialist
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Nursing specialist
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Nursing specialist
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Crimson Technologies Fulton, IN, United States FreelanceAre you looking for a challenging role in the fields of education, health, and care in a renowned institution tailored to your needs? With responsibility, attractive compensation, flexible schedules, and interesting training opportunities? Then you should get to know us. · Respon ...
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HR Specialist
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Phoenix Industries Colony, OK, United States FreelanceAs a dynamic public service company, we create the framework for a successful study with around 200 employees. In addition to excellent teaching at the universities in Mannheim, we support approximately 25,000 students with a tailored range of services to meet their current needs ...
specialist - Atlanta, United States - HCL Technologies
Description
Job Description (Posting).Role Definition
Job Title:
Deskside Services Engineer
Reporting to:
Regional Manager
Minimum Experience 2 -3 Years of Deskside Services Technician
Background
As a member of the Onsite Support team, the candidate will provide high quality support with very
good customer service, technical expertise, and timeliness. This position has frequent contact with end
users, peers, managers & VIP s. The candidate will operate in a team environment with a
collaborative approach to resolving customer problems and supporting other members of the Site.
Detailed Description
Minimum Two or more years of experience in End User hardware and software
Configuration troubleshooting.
Perform complex installations and Configurations of desktops, laptops, mobile devices, and
associated Peripherals and related Software.
Experience in performing activities like changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN,
local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices.
Ability to install Software for and troubleshoot a wide range of Applications.
Provide IT support for disaster recovery and emergency response activities in the event of
emergency situations at local sites.
Excellent customer service orientation and verbal communication skills.
Analytical thinking and problem-solving ability.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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