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    Customer Service Representative - Orlando, United States - Tavistock Development Company

    Tavistock Development Company
    Tavistock Development Company Orlando, United States

    2 weeks ago

    Default job background
    Description

    At Dais, we are bringing next-generation technology to homes, businesses, education facilities, healthcare settings, live events and hospitality and retail venues by delivering simplified technology that's integrated and intuitive.

    Dais Technologies hires people who:

    • Act with integrity
    • Are proactive and value results
    • Are innovative
    • Uphold our reputation and brand
    • Play, as a team
    • Embrace a dynamic environment
    • Care for each other
    If you identify with these characteristics, want to work with a growing company and are interested in our Customer Service Representative position, please apply today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices

    As a Customer Service Representative, you play a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves handling inquiries, resolving issues, and providing exceptional service to customers through various communication channels.

    Title: Customer Service Representative

    Immediate Supervisor: Security/Service Supervisor

    Hours: Monday through Friday 8:00 AM - 5:00 PM or as otherwise assigned. Must be willing to work occasional overtime, and weekends.

    Essential Job Functions and Qualifications:
    • Respond to customer inquiries, requests and complaints via phone, email, or text in a timely and professional manner.
    • Ability to follow a rehearsed script for basic troubleshooting calls.
    • Identify and resolve customer concerns, escalating complex issues to Service Supervisor.
    • Responsible for administration duties such as scheduling, dispatching, billing, and collections.
    • Maintain detailed and accurate records of customer interactions, inquiries, and resolutions.
    • Contribute to the development and updating of customer service documentation and knowledge base.
    • All other duties as assigned
    • Must have excellent interpersonal and communication skills to reflect a positive appearance of the company.
    • Adaptability to a dynamic work environment and a willingness to learn and stay updated on industry developments.
    • Ability to communicate in English effectively.
    • Strong ability to follow written and verbal instructions.
    • Problem solving abilities and a customer-centric mindset.
    • Proficiency in using customer relationship management (Salesforce) software and other relevant tools.
    • High School Diploma or equivalent. Technology certifications preferred.
    This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

    This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.

    Installation, implementation, and configuration of racking systems, theater systems, projectors, automated screens, motorized window treatments, lighting systems, and access control systems provided after sales service on low voltage products
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